Information Technology Support TechCoda Resources • Joliet, Illinois, United States
Information Technology Support Tech
Coda Resources
- Joliet, Illinois, United States
- Joliet, Illinois, United States
À propos
The position is expected to transition to our new Joliet warehouse location in Q4 2026. This is an on‑site position.
Position Summary: The Information Technology System Support Technician provides front‑line technical support to office and warehouse users across the organization. This role supports end‑user computing, warehouse technology, and Microsoft Dynamics 365 Business Central (D365 BC), ensuring warehouse operations, shipping, and inventory processes run smoothly. The technician works closely with warehouse staff, logistics, and IT to troubleshoot system issues and maintain reliable, secure technology in a fast‑paced distribution environment.
Preferred Qualifications
Experience supporting Microsoft Dynamics 365 Business Central (D365 BC)
Familiarity with warehouse management systems (WMS), barcode scanning, or shipping software
Experience supporting inventory, shipping, and logistics processes
Exposure to ticketing systems and IT asset management tools
Basic PowerShell or scripting experience
IT certifications such as CompTIA A+, Network+, or Microsoft certifications
Key Responsibilities End-User & Systems Support
Provide Tier 1 & 2 technical support for desktops, laptops, mobile devices, printers, peripherals
Respond to help desk tickets, emails, and walk‑up requests in a timely and professional manner
Troubleshoot operating system, application, network, and user access issues
Set up, configure, deploy, and maintain end‑user hardware and software
Assist with user account management in Active Directory, Microsoft 365, and D365 BC
Support onboarding and offboarding of employees, including account creation, equipment setup, and access provisioning
Warehouse & Distribution Technology Support
Provide hands‑on support for warehouse floor systems including:
Barcode scanners and handheld devices
Label printers, shipping printers, and workstations
Warehouse PCs, tablets, and kiosks
Support Microsoft Dynamics 365 Business Central (D365 BC) users in warehouse‑related functions such as receiving, picking, packing, shipping, and inventory transactions
Assist with basic troubleshooting of warehouse management system (WMS) add‑ons and integrations connected to D365 BC
Support shipping systems, carriers, and label software as required
Work directly with warehouse and logistics teams to resolve operational system issues quickly
Assist during physical inventory counts, system validations, cycle counts from an IT perspective
Network, Security, and Operations
Perform basic wired and wireless network troubleshooting (warehouse connectivity, APs, VPN access)
Install updates, patches, and endpoint security tools on workstations and warehouse devices
Escalate complex system, network, or application issues to System Administrators, D365 BC Administrators, or vendors
Maintain accurate documentation for assets, configurations, and resolved issues
Assist with IT projects such as warehouse system upgrades, hardware refreshes, software rollouts
Promote and reinforce IT security and data protection best practices across office and warehouse environments
Knowledge and Qualifications
Associate degree in I.T., Computer Science, or a related field (or equivalent experience)
1–3+ years of experience in an IT support, help desk, or technical support role
Experience supporting users in a warehouse, manufacturing, or distribution environment
Strong knowledge of Windows operating systems and standard business applications
Basic understanding of networking concepts (TCP/IP, DNS, Wi‑Fi, VPN)
Ability to work effectively in both office and warehouse floor settings
Strong troubleshooting, organizational, and communication skills
Customer‑focused mindset with ability to support both office staff and warehouse personnel
Clear and professional communication with technical and non‑technical users
Strong attention to detail and documentation
Ability to prioritize issues in a fast‑paced operational environment
Willingness to learn warehouse workflows, systems, and business processes
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Compétences linguistiques
- English
Avis aux utilisateurs
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