Senior Administration Agent

Positions are only available in Calgary and Edmonton.

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your  leadership  and your spirit of collaboration  that you  will have a positive impact on the organization.  

Your  job:  

• Prepare documents for system indexation; collect, compile,  analyze  and ensure the quality of data.  
• Oversee the administration of complex files, while providing advanced administrative support during professional activities  
• Independently perform various administrative activities  in accordance with  established policies,  standards  and procedures  
• Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service  
• Meet deadlines and ensure you meet quality standards  
• Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities  
• Identify  operational issues, propose  solutions  and  participate  in the development of new procedures  

Your team:  

Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the  manager   administrative support. Our team stands out for its excellence in customer service, its spirit of  collaboration,  and its ability to adapt through various daily tasks. Working hours are on weekdays in hybrid mode. Our action-based learning training programs allow you to master your craft.  Customized training content across multiple topics is available to encourage continuous learning and development.  Access to colleagues with diverse   expertis e ,   experience,  and profiles enriches your development in every way.  

Basic  requirements :  

• Three-year college diploma or academic equivalent, related to the industry, and four years of relevant experience  
• Experience  in  customer  service  
• Good knowledge of commercial products and services  
• Experience with commercial files is desirable  
• Knowledge of LOAN IQ, CRM,  LIS, MTG (PH) , PBI   and ICOP applications is an asset  
• Autonomy, rigor, analytical  mind  and resourcefulness  
• Verbal and  written  communication  skills  
• Strong  priority  management  skills  

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!