Technology Systems Administrator & Desktop Support AssociateWPP • Buffalo, New York, United States
Technology Systems Administrator & Desktop Support Associate
WPP
- Buffalo, New York, United States
- Buffalo, New York, United States
À propos
Location: Hybrid / Office-Based
Reports To: VP, Digital Services Director and Company Leadership
Position Summary This role combines Systems Administration and Desktop Support responsibilities into a single position. The individual will serve as the primary day-to-day IT resource for the organization, ensuring that employees have reliable, secure, and efficient technology tools while maintaining the company's infrastructure, cloud platforms, and end-user support services. In addition to working with our mother organization on required networking, cybersecurity, and data management requirements
Primary Responsibilities
Manage Microsoft 365, Google Workplace, Adobe, and related cloud services.
Administer user accounts, permissions, MFA, and security policies.
Deploy, configure, and maintain laptops, printers, and peripherals.
Provide Level 1 and Level 2 desktop support for all employees.
Troubleshoot hardware, software, networking, and application issuies.
Manage IT onboarding and offboarding processes.
Monitor system performance, backups, updates, and patch management.
Support cybersecurity initiatives including endpoint protection and user awareness.
Manage relationships with external technology vendors and service providers.
Maintain IT asset inventory and documentation.
Support WIFI and related technologies for all offices.
Assist leadership with technology planning, budgeting, and infrastructure improvemen ts.
Qualifications
3–7 years of IT support and systems administration experince.
Strong Mac OS experience
Strong Microsoft 365,
Experience with Windows 11, Apple OS, networking, cloud systems, and company-mandated cybersecurity best practices.
Excellent customer/associate service and communication skills.
Ability to work independently and manage multiple priorities.
Preferred Certifications
Comp TIA A+
Apple Certified Support Professional(ACSP)
Jamf Certified Admin
Associate Google Workspace Administrator
Administrator Associate
Success Measures
Employee satisfaction with IT support.
System uptime and reliability.
Timely resolution of support tickets.
Cybersecurity compliance and risk reduction.
Accurate technology documentation and asset management.
Competitive salary, health benefits, paid time off, professional development opportunities, and participation in company bonus programs as applicable.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.