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Desktop Support Specialist
McCoy Group
- Dubuque, Iowa, United States
- Dubuque, Iowa, United States
À propos
Overview McCoy Group, parent company of Truck Country, Foodliner/Questliner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our corporate office in Dubuque, Iowa.
Responsibilities
Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
Provide front‑line tier one assistance concerning the use of computer hardware and software, including printing, e‑mail, corporate software systems, operating systems, and general troubleshooting
Assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
Consult with users, identifying and documenting system requirements/specifications
Perform onsite configuration, installation, testing and documentation of network components
Qualifications
Monday‑Friday 8:00 AM‑5:00 PM. Onsite required.
Strong problem solving and troubleshooting skills
Excellent interpersonal and communication skills
Outstanding Customer Service, creating positive experiences in every interaction with users
Prior experience supporting network and PC hardware & software applications including Windows 10 and MS Office/Outlook
Knowledge of Windows Server/Active Directory a plus
Occasional travel throughout Iowa, Minnesota, and Wisconsin
Bachelor’s degree in computer science, CIS, MIS, or 2‑year associate’s degree and equivalent hands‑on experience
Benefits
Paid Time Off—80 hours in the first year
Medical, Dental, Vision, Short and Long‑Term Disability Insurance
401K with Employer match
$50,000 company‑paid Life Insurance Policy
Friendly work environment
Please apply online at www.truckcountry.com/careers
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities, and people with disabilities encouraged to apply.
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Compétences linguistiques
- English
Avis aux utilisateurs
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