S'INSCRIRE
Retour aux emplois
XX
Information Technology Help Desk SupportSONI • Nashville, Tennessee, United States
Trouver des emplois similaires

Cette offre d'emploi n'est plus disponible

XX

Information Technology Help Desk Support

SONI
  • US
    Nashville, Tennessee, United States
  • US
    Nashville, Tennessee, United States
Trouver des emplois similaires

À propos

Information Technology Help Desk Support We are seeking a proactive and customer-focused IT Support Specialist to provide technical assistance, troubleshoot issues, and ensure the smooth operation of hardware, software, and network systems. In this role, you will serve as the first point of contact for employees, resolving IT-related concerns in a timely manner while delivering excellent customer service. You will also assist with system maintenance, user onboarding, and documentation of IT processes.
Responsibilities
Responding to end user help desk requests for hardware/software support in a timely manner.
Maintaining and improving laptop imaging/configuration processes.
Configuration & delivery of end-user laptops, desktops and peripherals
User account provisioning and decommissioning
Configuration and troubleshooting of end-user VPN connections.
IP telephony account maintenance and basic troubleshooting.
Installation and support of local and network printers on end-user workstations.
Maintaining accurate hardware inventory and communicating equipment needs.
Assisting end users with the setup of mobile devices for Microsoft Outlook and Authenticator applications.
Documentation of processes and/or problem resolution steps, including recording tasks performed in the ITSM software.
Qualifications
1–3 years of IT support or help desk experience.
Strong knowledge of Windows, macOS, Microsoft 365, and common business applications.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) preferred.
Strong problem-solving and communication skills, with a customer-first mindset.
Ability to multitask and prioritize in a fast-paced environment.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at Soni by 2x
Get notified about new Information Technology Specialist jobs in Nashville Metropolitan Area.
#J-18808-Ljbffr
  • Nashville, Tennessee, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.

Trouver des emplois similaires