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Quality Assurance Director (Payments)

PNC Financial Services Group

Aurora, Colorado, United States

Aurora, Colorado, United States

À propos

Position Overview Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. Domain Director, Quality Engineering – Payments, Treasury Products, and Services & Implementations As a Quality Assurance Director within PNC’s C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX or Simi Valley, CA. The Director, Quality Engineering for Payments, Treasury Products, and Services & Implementations is accountable for end-to-end quality across transaction platforms, treasury product capabilities, and client onboarding/implementation efforts. This role provides senior engineering leadership to embed quality early and consistently across product delivery and client-facing execution through prevention-focused practices, data-informed test strategy, and strong delivery controls. The objective is consistent release confidence, client readiness, and operational stability across this domain. Reporting Line & Scope Reports to: Head of C&IB Quality Engineering Leads: QE Managers / Senior Managers, QE Leads, Architects, ICs (employees and contractors) Scope: Payments platforms, treasury product capabilities, and services/implementation delivery; onshore/offshore teams; vendor engagement as applicable Key partners: Engineering Leaders, Product Leadership, Services & Implementation Leaders, Architecture, Platform Engineering, DevOps/SRE, Risk & Control Domain Context This role spans platforms and services that are high impact, integration heavy, and client critical. Platform stability and transaction accuracy Product configuration and entitlement correctness Client onboarding, migrations, and change implementations Downstream integrations and operational readiness Key Accountabilities Own quality outcomes across payments processing, treasury products, and services/implementations Define and execute integrated test strategies covering product builds, configurations, and client onboarding activities Establish release and implementation readiness standards aligned to change risk and client impact Drive intelligent, data-driven automation strategies focused on high risk and repeatable scenarios Ensure strong delivery governance, risk visibility, and audit-ready execution practices Lead managers, capacity planning, and vendor accountability across the domain Responsibilities Set domain testing standards across functional, integration, and non-functional validation Partner early with engineering, product, and services leaders to improve requirements clarity and testability Coordinate with platform and enablement teams to mitigate environment and test data constraints Lead root cause analysis for production issues and client escalations; drive systemic remediation Provide leadership reporting on quality posture, readiness, and delivery risk Success Measures Reduced production and post-implementation client defects Improved release and implementation readiness confidence Increased automation effectiveness and improved signal quality Fewer late cycle surprises and escalations Improved operational stability across payments and treasury solutions Qualifications 15+ years in Quality Engineering / Software Engineering 8–10+ years leading managers and enterprise-scale delivery Strong experience with automation at scale, complex integrations, and CI/CD quality practices Proven ability to influence senior engineering and product leaders This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Compensation Base Salary: $100,100.00 – $223,080.00 (Salaries may vary based on geographic location, market data and on individual skills, experience, and education). This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options Employee and spouse/child life insurance Short and long-term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); 15 to 25 vacation days each year (depending on career level); and years of service benefits Disability Accommodations Statement Ask for accommodations by emailing AccommodationRequest@pnc.com. Include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Aurora, Colorado, United States

Compétences linguistiques

English

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