Associate Director, Information Services

The Associate Director EHR Revenue Cycle, Clinical Access Revenue Systems plays a critical leadership role within The University of Texas MD Anderson Cancer Center, supporting technology portfolios that enable core revenue cycle operations across the institution. The Associate Director of Information Services is embedded within the Clinical Access Revenue Systems department, providing oversight of enterprise EHR and integrated third-party applications that support hospital billing, professional billing, and coding workflows. This role ensures systems are stable, compliant, well governed, and continuously optimized to meet operational, financial, and regulatory demands. The Associate Director of Information Services, reporting to the Director, Clinical Access Revenue Systems, this position serves as a strategic and operational bridge between clinical access operations, Digital Operations & Infrastructure, and vendor partners, ensuring technology solutions align with institutional goals and deliver measurable value across UT MD Anderson.

The ideal candidate brings a bachelor's degree (master's degree preferred), extensive information technology leadership experience, and strong domain expertise in EHR-based revenue cycle systems. Preferred qualifications include significant Epic experience, deep understanding of Epic processes and release cycles, hands-on revenue cycle application experience, and a proven ability to lead managers and teams while balancing service quality, cost, and risk in a complex healthcare environment. Minimum $168,500 Midpoint $210,500 Maximum $252,500 based on a 40-hour work week. Work location is remote within Texas only.

Why Us? This role offers the opportunity to shape enterprise revenue cycle technology at UT MD Anderson, directly supporting patient access, financial sustainability, and operational excellence. The position provides meaningful leadership scope, exposure to cross-functional initiatives, and the ability to influence long-term technology strategy while supporting professional growth and work-life balance in a mission-driven environment. Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options. Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups. Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Lead enterprise-wide risk governance for technology initiatives, considering operations, regulations, organizational processes, and cybersecurity requirements Communicate risk assessments and impacts to institutional stakeholders and leadership Co-lead institutional technology assessment and selection for emerging solutions aligned with strategic objectives Apply deep knowledge of revenue cycle operations to guide planning, implementation, and optimization across EHR Hospital Billing, Professional Billing, and Coding teams Stay informed on industry trends, institutional policies, and guidelines to improve system performance and patient care

Provide leadership to managers and teams delivering daily application support and system enhancements Guide service strategy and design aligned with business goals, customer needs, and financial stewardship Advise on service operations processes, expectations, and ITIL-based best practices Define, monitor, and optimize KPIs to improve service levels and operational performance Drive continuous improvement initiatives across Digital Operations & Infrastructure and operational partners

Support development, management, and monitoring of operating and project budgets Align technology investments with institutional priorities and long-term financial sustainability Identify and mitigate financial risks related to scope, budget, and timeline changes Oversee technology procurement, contract management, renewals, and licensing models Foster cost-effective vendor partnerships while ensuring compliance and value realization

Serve as a key liaison between operational stakeholders, Digital Operations & Infrastructure, and vendors Translate business needs into effective, scalable technology solutions Balance service quality, cost, and risk in decision-making Contribute to cross-functional initiatives requiring integrated EHR-enabled workflows Perform other duties as assigned

EDUCATION

• Required: Bachelor's Degree
• Preferred: Master's Degree

WORK EXPERIENCE

• Required: 7 years Information technology experience to include five years of supervisory/management experience.
• May substitute required education degree with additional years of experience on a one to one basis.
• Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
• Preferred: Strong Epic experience, good understanding of the Epic process and release cycle, experience in revenue cycle application, solid leadership experience.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html