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Sales Support Administrator
QAI laboratories inc.
- Rancho Cucamonga, California, United States
- Rancho Cucamonga, California, United States
À propos
6 days ago Requisition ID: 1052
QAI JOB NUMBER: QAI-ASR-05052026
JOB TITLE: Account Support Representative
LOCATION: Report to one of the QAI Locations - Medley, FL or Rancho Cucamonga, CA
NUMBER OF POSITIONS: 1
CLOSING DATE: OPEN UNTIL FILLED
DUTIES
Regular maintenance of client databases / daily transactions and interactions in CRM
Updating CRM with relevant client info, including change of status, contact information, transaction notes, and key activities.
Respond to customer inquiries via phone, email, and other means in a timely and professional manner.
Assist customers with service-related questions, technical issues, billing inquiries, and account management.
Proactively identify and address potential issues to ensure enhanced customer experience.
Collaborate with other team members to ensure seamless customer experience across all departments/locations.
Timely generation and distribution of client documentation for execution.
Conduct a reasonable needs assessment to determine proper handling, quoting or distribution to appropriate sales team (Account Specialist or Sales, new Business).
Proactive engagement/collaboration with internal and external stakeholders, ensuring timely and accurate completion of credit submissions and contracts.
Schedule meetings and prepare meeting agendas for Sales Team.
Troubleshoot problems and provide appropriate solutions, escalating complex issues to the appropriate team(s) when necessary.
Maintain regular client contact to facilitate the timely collection of credit information.
Timely submission of completed credit packages for risk adjudication & monitor progress.
Stay up-to-date on service knowledge and company policies to provide accurate information to customers.
Continue to develop your knowledge and skills to enhance customer service skills.
Other duties as assigned by the VP of Sales or his/her designate.
QUALIFICATIONS
Have a minimum of 2 years of experience working as a Customer or Sales Support Representative in B2B Sales ideally in the TIC Industry.
Post-secondary education in Engineering, Business, Marketing, or a technical field preferred or relevant experience.
Strong interpersonal and communication skills.
Have the ability to quickly understand technical concepts and communicate them effectively to non-technical audiences.
Be proficient in CRM tools (e.g., Zoho), MS Word, Excel, and other standard business software.
Ability to travel (~10%).
KEY COMPETENCIES
Demonstrates aptitude for listening and understanding clients’ needs, requirements, and expectations.
Communicate client needs, requirements, and expectations effectively across the organization.
Identifies new business opportunities that contribute to QAI’s growth objectives.
Proficient in word processing software and QAI’s CRM database (Zoho).
ADDITIONAL INFORMATION
Candidate must hold a valid driver's license.
Candidates must hold a valid passport (or be eligible to obtain one) and be able to travel within U.S. and internationally as required.
Equal Opportunity Employer QAI Laboratories is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of discrimination and harassment.
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Compétences linguistiques
- English
Avis aux utilisateurs
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