Applications Operations AnalystSpectraforce Technologies • Oakland, California, United States
Applications Operations Analyst
Spectraforce Technologies
- Oakland, California, United States
- Oakland, California, United States
À propos
Oakland, CA 94612
LOCALITY PREFERENCE: Preference is Bay Area, then Service Territory, and the onshore.
HYBRID: The current team is remote, but occasionally meet in OGO or San Ramon.
Client laptop will be provided. It is vital for the role to have a client’s laptop. In case of major delays, the candidate can use their own laptop to start the assignment for initial orientation. The client’s laptop is required to perform the job’s requirements.
TOP THINGS: Large Application Operations, Linux and Oracle experience, Integration.
Summary The Career IT Application Operations Analyst conducts basic and intermediate tasks under direction of a more senior Application Operations Analyst. Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks. Applies technical skills to resolve application and data related problems of well‑defined scope as specified by procedural guidelines or under direction of a more senior Application Operations Analyst. Escalates to more experienced resources on unusual or more difficult problems. Fields a broader range of assignments and may be asked to develop solutions. Individuals may begin to be responsible for scoping work. Follows existing Application Development Frameworks, Coding Guidelines and Database Standards when developing.
Job Duties
Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.
Diagnoses, isolates and corrects data and performance faults in the systems involved.
Prepares and obtains approval of system and development documentation.
Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.
Analyzes, evaluates, debug and diagnoses bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
Identifies and corrects any discrepancies in the data collected, reported and processed in the SmartMeter systems.
Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.
Executes quality control tasks as directed.
Provides oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed with Meter to Cash Customer Care organization metrics and service level agreements.
Provides backup support and recommendations for failed processing related to the 24-hour clock packages to ensure timely processing and accurate usage file data for customer web presentment and bill print.
Develops conversion and implementation plans.
Assists in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
Proposes enhancements to procedures, processes and tools based on experiences with current methods.
Provides timely, professional, straightforward (non-technical) communications.
May also interact with suppliers and contractors when warranted.
Knowledge / Abilities
Familiarity and working knowledge of infrastructure components such as Linux servers, networks, backups and Oracle databases.
Excellent written and verbal communication skills.
Ability to work and communicate across multiple departments.
Excellent analytical, problem-solving and technical troubleshooting skills.
Ability to work independently and as part of a team.
Requirements
BA/BS in Computer Science, Business, or equivalent experience.
5+ years of experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis.
Experience with design and deployment of large-scale and complex infrastructure-application systems.
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Compétences linguistiques
- English
Avis aux utilisateurs
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