Information Technology Technical Support Analyst ISouthern Arkansas University • Los Angeles, California, United States
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Information Technology Technical Support Analyst I
Southern Arkansas University
- Los Angeles, California, United States
- Los Angeles, California, United States
À propos
Los Angeles County Department of Homeless Services & Housing
Salary: $68,905.20 - $92,862.72 Annually
Monthly Salary: $5,742.10 - $7,738.56 Monthly
Support frontline technology operations tied to the County's homelessness emergency response. This role focuses on installing, configuring, troubleshooting, and maintaining end-user devices and software in a centralized Windows environment.
What You'll Gain: Direct involvement in technology support that keeps homelessness services operations running Hands‑on experience with device deployment, troubleshooting, training, support procedures, and customer service improvements Exposure to audio/AV support, Wifi troubleshooting, software distribution tools, and public-sector IT operations Comprehensive County benefits, including medical, dental, pension, and paid time off
What You'll Do: Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment Resolve hardware, software, and network connectivity issues and identify trends in problem calls Prepare user instructions and training materials and assist with end‑user and support staff training Support hardware and software upgrades, application support, inventory control, and licensing‑related tasks One year of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization Valid California Class C Driver License, or ability to use an alternative method of transportation
Preferred Experience: Experience supporting homelessness services systems within a public agency Experience configuring live‑event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance Recent experience with LAHSA or another public homelessness services agency is especially valued
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Compétences linguistiques
- English
Avis aux utilisateurs
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