Desktop Support
Software Technology, Inc.
- Richmond, Virginia, United States
- Richmond, Virginia, United States
À propos
Location: Richmond, VA
Duration: Long Term contract
Description Sr Desktop Support Tech.
100% ON SITE from Day One
About the Role
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Required/Desired Skills
Strong working knowledge of computer systems, hardware, and software, including drivers and bios:
6 years.
Excellent problem-solving, analytical, and team-working skills:
4 years.
Excellent communication and interpersonal skills:
4 years.
Demonstrated ability to obtain feedback from customers to improve training methods:
4 years.
Writing and editing training manuals:
4 years.
Running reports and analyzing common complaints and problems:
4 years.
Openness to learning new technologies:
4 years.
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Compétences linguistiques
- English
Avis aux utilisateurs
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