Inside Sales / Account ManagerNational Equipment & Service Corporation • Irvine, California, United States
Inside Sales / Account Manager
National Equipment & Service Corporation
- Irvine, California, United States
- Irvine, California, United States
À propos
Account Manager The Role Location: Irvine, CA (On-site)
Employment Type: Full‑Time
Core Purpose: Maximize customer lifetime value through proactive relationship management, service delivery coordination, and account growth—ensuring every customer receives an exceptional experience from first contact through long‑term partnership.
What You’ll Do Most of your day involves coordinating between customers and internal teams to keep service running smoothly. You’ll prepare estimates, schedule preventative maintenance visits, manage work orders, and stay in regular contact with your accounts to catch issues before they escalate. When a customer calls with an urgent problem, you figure out what they need and get the right resources moving. On a strong day, you’re ahead of your accounts, proactively following up, identifying equipment that needs attention, and expanding the services we provide to each facility.
Customer Relationship Management (40%)
Serve as the primary point of contact for assigned accounts, maintaining regular communication and building long‑term trust at all organizational levels.
Proactively reach out to customers to review service history, discuss upcoming needs, and address concerns before they become problems.
Resolve customer issues by coordinating with Field Service, Field Operations, and leadership—owning the outcome from initial inquiry through final resolution.
Educate customers on NES’s full equipment and service capabilities, including dock levelers, vehicle restraints, rollup doors, high‑speed doors, HVLS fans, and related access systems.
Service Coordination & Delivery (30%)
Create accurate estimates and detailed scopes of work for service calls, repairs, and installation projects.
Schedule and coordinate preventative maintenance (PM) service visits in alignment with customer agreements and internal capacity.
Manage work order flow in our internal FSM system from creation through completion, ensuring timely updates, accurate documentation, and customer communication at every stage.
Oversee project delivery in partnership with the Operations team, ensuring on‑time, on‑budget execution and customer satisfaction.
Account Growth & Retention (20%)
Identify upselling and cross‑selling opportunities aligned with customer needs—expanding service agreements, adding equipment categories, and growing multi‑location relationships.
Develop and execute retention strategies for at‑risk accounts, including proactive outreach, service recovery plans, and escalation when needed.
Negotiate contract renewals and service agreement expansions that create mutual value for the customer and NES.
Track account performance metrics (monthly, quarterly, annual) and communicate growth trajectories to leadership.
Data Management & Reporting (10%)
Maintain accurate and up‑to‑date customer records in CRM and FSM, including contacts, equipment inventories, service histories, and communication logs.
Prepare spending reports, KPI summaries, and account performance updates for internal meetings and reviews, as well as customer‑facing presentations.
Required Qualifications What We’re Looking For
Bachelor’s degree strongly preferred; equivalent professional experience in account management or customer success will be considered.
3+ years of experience in account management, customer success, or a related client‑facing role in a B2B industrial/commercial field service industry ideally in businesses such as HVAC, electrical, plumbing, fire protection, facilities management, etc.
Demonstrated ability to manage a portfolio of complex, high‑value customer relationships simultaneously.
Proficiency with CRM platforms and field service management software (ServiceTitan strongly preferred).
Strong proficiency with Mac/Apple ecosystem and modern SaaS tools.
Familiarity with AI tools and large language models (LLMs) and a willingness to integrate them into daily workflows for communication, research, and account management tasks.
Excellent written and verbal communication skills—able to communicate effectively with warehouse managers, facility directors, and C‑level stakeholders.
Proven ability to manage multiple priorities and maintain attention to detail under time pressure.
Valid driver's license and reliable transportation (occasional customer site visits required).
Preferred Qualifications
Direct experience in the dock and door industry or commercial/industrial equipment service.
Familiarity with warehouse operations, loading dock equipment, or commercial facilities management.
Understanding of safety compliance requirements (OSHA, food‑grade facility standards).
Familiarity with ISN or similar contractor compliance platforms.
Essential Attributes
Customer‑Centric Excellence—doing right by the customer even when it costs extra time or effort.
Complete Ownership—fixing problems on your watch without blaming external factors.
Principled Collaboration—pushing back on decisions you disagree with clearly and professionally, then executing without resistance after the decision is made.
Empowered Trust—sharing information openly, surfacing problems early instead of hiding them.
Relentless Learning—improving a skill or process deliberately in the past 12 months to stay proactive.
Composure Under Pressure—remaining calm when customers are frustrated and internal teams are scrambling.
What We Offer Compensation & Benefits We pay competitively, reward performance, and structure our benefits so that advancement means something beyond a new title.
PAY & PERFORMANCE
$70,000–$85,000 base salary, commensurate with experience.
Monthly performance incentives (OTE $80,000–$120,000).
HEALTH & RETIREMENT
Medical, Dental & Vision—NES contributes to every employee’s medical, and as you advance, we increase those contributions and add to Dental and Vision.
401(k)—retirement plan available to all employees.
TIME OFF
Vacation—2 weeks to start, with more earned as you advance.
Sick leave—1 week of dedicated sick time.
8 paid holidays—available to all employees.
GETTING AROUND
Company car access—office employees have access to a shared company vehicle when needed for site visits or business travel, with mileage reimbursement otherwise.
Professional Development
Weekly 1:1 coaching with your direct manager.
Structured onboarding and ongoing skill development.
We look to promote from within first, as new roles and opportunities emerge.
Our next phase of growth is building more leaders that will help guide how we grow.
Leadership development resources (like executive coaching and certifications).
Work Environment & Culture
Modern Technology Tools—We’re a tech‑forward company that equips our team with the tools to work smarter, move faster, and stay connected.
Structured Meeting Rhythms—daily huddles, weekly team meetings, monthly leadership reviews, quarterly off‑site planning.
Recognition & Celebration—regular acknowledgment of exceptional performance aligned with our core values and company targets.
Collaborative Culture—cross‑functional teamwork with clear communication and accountability.
A growing company with real opportunity—we’re building something, and you’ll be part of building it.
NES is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic. We believe diverse perspectives make us stronger and better able to serve our customers and community.
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Compétences linguistiques
- English
Avis aux utilisateurs
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