Cette offre d'emploi n'est plus disponible
2nd Line Engineer
Tela Technology
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Tela Technology provides communication solutions and IT business services across the UK. Our services span Mobile, Unified Communications, IT Services, Connectivity, and Managed Services, helping our customers grow and thrive through reliable, secure technology.
Our IT Support team delivers high-quality support to Managed Service customers nationwide from our offices in London, Hampton in Arden (Solihull), Bromsgrove, Kidderminster, Glasgow, and Aberdeen.
*The Role*
We are looking for a hands-on 2nd Line IT Support Engineer to join our growing IT Support team. This is a full-time, permanent role, primarily based at our London Bridge office, with regular on-site customer visits.
This is a varied role combining remote support and on-site work, ideal for an engineer who enjoys responsibility, problem-solving, and working directly with customers.
_Duties include:_
* Taking ownership for 2nd Line tickets assigned to you (directly assigned, or escalated from 1st Line)
* Maintaining a high degree of service for all support queries and adhering to all service management principles
* On site visits as required, for both scheduled work and break-fix jobs
* Supporting users in the correct use of equipment by providing any necessary guidance, training and advice
* Acting as a mentor to junior team members
* Proactively involved in project work
* Working within the parameters of ISO 27001 principles
* Other duties as reasonably required
*Person Specification*
Tela is a customer-first organisation, and we are looking for someone who shares this mindset and takes pride in delivering excellent service.
Essential experience:
* Proven experience working at 2nd Line support level within an MSP environment
* Current experience supporting cloud-based environments
* Networking experience, with exposure to Meraki / Cisco / DrayTek
* Exceptional communication and customer service skills
*Work Location*
This is an on-site role based in London Bridge, with regular customer site visits within the city
*Remuneration*
The successful candidate will receive:
* A basic salary between £33,000-35,000
* Healthcare plan
* Employee discount scheme
* Employee assistance programme
* Private healthcare
* Life Assurance
*Please note this role is only being advertised directly. We are not inviting applications from recruitment agency candidates at this time.*
_*Tela Technology are proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and sexual orientation. Please get in touch for a full copy of our Equality and Diversity policy.*_
Job Types: Full-time, Permanent
Pay: £33,000.00-£35,000.00 per year
Benefits:
* Employee discount
* Free parking
* Life insurance
* Private medical insurance
Experience:
* IT Support: 2 years (required)
Licence/Certification:
* drivers license (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.