À propos
What will the primary day-to-day responsibilities entail for this person? Creating and resolving desktop issues for First Energy employees onsite and remote. Primary duties will include standard desktop/laptop break/fix items. Receive user calls and offer remote or on-site support. Troubleshoot system, office, hardware, and business applications. Management and installation of equipment in the meeting room (projector, laptop, and videoconference). Monitor calls, incidents, and requests using the client provided ServiceNow tool. What is the top two required skills that candidates must have? Great customer service, desktop support (Win10 and Office 365). Executive/C-level support experience will be a plus. What will the work schedule be for this position? (M-F) 7:30am-4:30pm. Overtime? No. On-call? No. How many overall years of experience should this person have? 12-24 months enterprise desktop support. Do they need any specific certifications or education? CompTIA A+ is not required but nice to have. The exact work location or city, state, zip is 341 White Ponds Dr. Akron OH. How soon will candidate review and interviews start? Monday, 1/29/2024. No upcoming vacations or time out of the office.
Compétences linguistiques
- English
Avis aux utilisateurs
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