Enterprise Solutions Engineer

Cresta

San Francisco, California, United States

San Francisco, California, United States

À propos

Overview Join to apply for the Enterprise Solutions Engineer role at Cresta. Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Cresta’s leadership includes Sebastian Thrun, Ping Wu, Tim Shi, and investors such as Andreessen Horowitz, Greylock Partners, and Sequoia. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax. We’ve been recognized by Forbes and Bain Consulting as a top private AI company. As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers’ technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and help develop the business case for the prospect during the sales cycle. You will also act as liaison between sales, the customer, and Cresta’s technical teams. Responsibilities
Qualify new sales opportunities by understanding customer requirements and converting them to Cresta technical requirements Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing Lead discovery calls with prospective customers and internal cross-functional teams to build and deliver product demos. Solve problems for potential customers and demonstrate the value of Cresta product Provide prospects with insights and learnings from your experience in helping customers improve their contact center and customer experience operations Drive adoption during proofs of value by training individual managers and users on the Cresta solution Translate prospect use cases into technical solutions and demonstrate the path to ROI Deliver captivating product demos highlighting value propositions to get prospects excited about Cresta Run ROI workshops to translate our solution into a financial business case proposal Provide feedback to product management about successes and failures in the field
Qualifications We Value
4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations Strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams Desire to prepare and perfect presentations or demos Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward Fast learner with a passion for new technology and the ability to simplify complexity for customers Experience with Salesforce.com, contact center infrastructure, and enterprise SaaS environments Aligns with our core Operating Principles
Perks & Benefits
Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO Paid parental leave for all new parents Retirement savings plan Remote work setup budget Monthly wellness and communication stipend In-office meal program and commuter benefits for onsite employees
Compensation Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible with potential to exceed target earnings when goals are surpassed. Base Salary Range: $160,000 – $185,000k + variable & equity #J-18808-Ljbffr

San Francisco, California, United States

Compétences linguistiques

English

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