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Float Patient Care | , MA
Reliant Medical Group
- Southborough, Massachusetts, United States
- Southborough, Massachusetts, United States
À propos
Supports a high volume of calls typically for a defined region/dept with back up support to a sister region/dept adhering to department productivity standards set forth by service line Screens all incoming patient inquires (through phone, MyChart) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the call Adheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as well as supporting the needs of our patients Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients following standard work determined by service line and answers any corresponding questions. Understands all documents and processes Documents details of each call in the patients' electronic medical record using both service line documentation tools as well in addition to free text when appropriate to ensure coordination of care Reviews and facilitates the updating of missing /outdated information in the patient record with each call including demographics, primary care physician selection, and insurance Effectively deescalates issues with upset patients and practices Use advanced listening techniques to understand the issue and give patients options as they are available to help resolve and ensure satisfaction. May refer difficult or highly complex phone calls and issues to a supervisor Participates in resolving operational difficulties and communicate with supervisor regarding department issues/ problems and opportunities for improvement Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies Participates in problem solving activities, focusing on productivity and quality Works with supervisors to ensure continuous improvement of the department Attends required team and/or regional meetings to learn new workflows and stay connected with teams working in a remote environment Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving Ability to remain calm in stressful situations Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents Written Communications: Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers Oral Communications: Ability to comprehend and communicate complex verbal information to medical center staff, patients, families, and external customers Knowledge: Ability to demonstrate full working knowledge of standard work, practices, procedures, and policies with the ability to use them in varied situations Teamwork: Ability to work collaboratively with interdisciplinary teams consisting of remote and onsite staff to improve the operations of immediate work groups by offering ideas, identifying issues, and respecting team members Comply with health and safety requirements and with regulatory agencies Comply with established departmental policies, procedures, and objectives Enhance professional growth and development through educational programs, seminars, etc. Attends a variety of meetings, conferences, and seminars as required or directed Regular, reliable and predictable attendance is required Performs other similar and related duties as required or directed
Reasons To Consider Working For UnitedHealth Group Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
High School Diploma/GED (or higher) 1+ years of customer service, healthcare, and/or administrative experience 1+ years of experience with Epic EMR software Ability to float to the following practices in the area whenever needed depending on business need: Leominster, Worcester, Holden, Auburn, Webster and Shrewsbury sites Access to reliable transportation & valid US driver's license
Preferred Qualifications:
2+ years of experience with customer service 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records Intermediate level of computer proficiency including MS Word, Excel, Outlook and the ability to use multiple web applications
Soft Skills:
Ability to work independently and maintain good judgment and accountability Ability to prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Demonstrated ability to work well with health care providers Strong organizational and time management skills Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality,
Compétences linguistiques
- English
Avis aux utilisateurs
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