Intake Coordinator IIIUniversity of Rochester • Rochester, New York, United States
Intake Coordinator III
University of Rochester
- Rochester, New York, United States
- Rochester, New York, United States
À propos
Performs quality assurance monitoring for activities completed in area of immediate responsibility, as well as of other areas that affect it. Using specific criteria, measures quality, quantity, and timeliness of tasks performed. Prepares related logs and management reports.
Serves as a resource for answering questions and solving problems for difficult and unusual accounts. Assists in problem identification, quantification, and resolution.
Writes new procedures and updates existing procedures as needed. Prepares daily, weekly, and monthly productivity and management reports.
May coordinates activities of the area, including training and cross training employees within the area to perform registration and billing activities. May assist in personnel-related matters, such as time reporting, preparing performance evaluations, maintaining attendance records. May assist in disciplinary actions.
Handles patient complaints and inquiries, including correspondence. Ensures patients are given prompt, courteous attention in person, by telephone or by letter.
Serves as liaison between immediate area and others in office and hospital. Coordinates activities by attending and participating in meetings. Confers with third-party representatives on a routine and as needed basis.
Assists in completing registration, billing, and follow-up activities to ensure coverage during staff absences or as needed.
May act as authority in the absence of the supervisor, exercising tact and good judgment.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
High School diploma or equivalent and 2 years of customer service related experience required
Or equivalent combination of education and experience
KNOWLEDGE, SKILLS AND ABILITIES
Medical terminology preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.
Compétences linguistiques
- English
Avis aux utilisateurs
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