Intake Coordinator - Regional Peer ServicesIndependent Living Inc • Newburgh, Indiana, United States
Intake Coordinator - Regional Peer Services
Independent Living Inc
- Newburgh, Indiana, United States
- Newburgh, Indiana, United States
À propos
Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
Be the first point of connection for individuals seeking support, playing a vital role in ensuring timely access to recovery and independent living services
Gain hands-on experience across multiple programs and counties, strengthening your skills in coordination, advocacy, and community resource navigation
About the Role The Intake Coordinator – Regional Peer Services supports the daily operations of regional peer programs, including Onward Recovery and Reach One, across multiple counties. This role serves as a primary point of contact for individuals seeking services and is responsible for coordinating intakes, managing front desk operations, and ensuring efficient administrative workflows. Reporting to the Regional Director of Peer Services, this position plays a key role in connecting individuals to appropriate services, maintaining accurate program data, supporting outreach efforts, and ensuring smooth coordination between staff, participants, and community resources. What You’ll Do
Coordinate and process all intakes, admissions, and discharges for regional peer programs across multiple counties
Serve as the first point of contact by greeting, engaging, and assessing individuals’ needs in person and by phone
Manage front desk operations, including call routing, scheduling, appointment coordination, and coverage
Prepare, compile, and distribute intake packets and referrals to appropriate staff
Maintain accurate and timely data entry in the agency database, including service documentation and referrals
Track program participation, group attendance, and complete monthly reports
Develop and distribute program calendars, flyers, and communications to participants and stakeholders
Maintain email distribution lists and support communication of program events and updates
Create and manage social media posts and respond to inquiries related to program services
Maintain program files, shared drives, and documentation including forms, calendars, and meeting minutes
Record and distribute notes from staff meetings and maintain organized program records
Coordinate office operations including supply inventory, purchasing, and voucher submission
Ensure proper functioning of office equipment and coordinate service when necessary
Monitor compliance with office procedures including sign-in logs, visitor tracking, and vehicle usage
Assist with volunteer and intern coordination, including onboarding, mentorship, and recordkeeping
Accompany staff in the field when transporting individuals to treatment, as needed
Participate in meetings, trainings, and agency initiatives as required
Requirements The Ideal Candidate Will Have
High School Diploma or equivalent required
Strong customer service and interpersonal skills
Excellent organizational and time management abilities
Strong written and verbal communication skills
Proficiency in Microsoft Office applications (Outlook, Word, Excel)
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and ability to maintain accurate records
Ability to maintain confidentiality and professionalism at all times
It Would Be a Plus if You Also Have
Bilingual in Spanish and English (preferred)
Experience in a human services, nonprofit, or peer support environment
Familiarity with independent living philosophy and disability-related services
Experience with databases or electronic health record systems (e.g., AWARDS)
Knowledge of local and regional community resources
Experience supporting outreach, events, or group-based programming
Bachelor’s Degree preferred
Success in This Role Will Be Demonstrated Through
Timely and accurate processing of intakes, referrals, and service documentation
Efficient and organized front desk and program operations
Positive and professional interactions with individuals seeking services
Accurate tracking and reporting of program data and participation
Strong communication and coordination with staff and community partners
Consistent maintenance of organized records, supplies, and office systems
Benefits available to you include
Paid holidays from the first day of employment
Paid lunch break
Paid time off
401(k) with company match
Health, Dental and Vision insurance
Flexible Spending Accounts (FSA)
Company provided Life, AD&D and Short- and Long-Term disability insurance
Voluntary insurances including Critical Illness and Hospital Indemnity
ILI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, or any other characteristic or status protected by applicable law. If you require reasonable accommodation to support the application process, please contact Latoya Merricks at (845) 674-7752. To apply, visit us at https://www.myindependentliving.org/careers/ Salary Description $22.69/hr
Compétences linguistiques
- English
Avis aux utilisateurs
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