Counter Person

A counter staff member is responsible for directly interacting with customers at a service counter, taking orders, processing payments, providing information about products or services, ensuring a positive customer experience, and maintaining a clean and organized work area.

$17.13 per hour

Key responsibilities of a counter staff member may include:

• Greeting customers as they approach the counter with a friendly smile, and professional demeanor.
• Taking Orders:
• Accurately taking customer orders, including specifying options, quantities, and any special requests.
• Product Knowledge:
• Having detailed knowledge of products or services offered to answer customer questions and provide recommendations.
• Operating POS system:
• Efficiently processing transactions using a point-of-sale system, including scanning items, accepting payment methods (cash, credit cards), and providing change.
• Preparing food or drinks (if applicable):
• Depending on the setting, may be responsible for basic food preparation like assembling sandwiches, pouring beverages, or following specific recipe instructions.
• Packaging Items:
• Properly packaging purchased items to ensure customer satisfaction.
• Handling customer inquiries:
• Addressing customer concerns, complaints, or questions regarding products, services, or store policies.
• Maintaining cleanliness:
• Keeping the counter area clean and organized, including wiping spills, restocking shelves, and disposing of trash.
• Visual merchandising:
• Presenting products attractively on the counter to encourage sales.
• Following company policies:
• Adhering to established cash handling procedures, safety guidelines, and customer service standards.

Skills and qualities needed for a counter staff position:

• Excellent customer service skills: Ability to interact with customers in a positive, courteous, and helpful manner.
• Communication skills: Clear and concise communication to accurately take orders and address customer concerns.
• Basic math skills: Accurate cash handling and ability to calculate totals quickly.
• Attention to detail: Ensuring orders are correct and following proper procedures.
• Ability to work under pressure: Handling busy periods and multiple customer requests efficiently.
• Teamwork skills: Collaborating with other staff members to maintain smooth operations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.