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Systems Administrator (46153)
Levi Ray & Shoup Inc
- Waukesha, Wisconsin, United States
- Waukesha, Wisconsin, United States
À propos
Technical Support & Service Delivery
Respond to service requests and incidents via phone, in person, or electronically in a timely manner
Diagnose and resolve hardware, software, and peripheral issues (e.g., printers, scanners)
Install, configure, upgrade, and maintain desktop systems and applications
Support software deployment and updates across user environments
Escalate complex issues and track resolutions through an IT service management system
Communicate status updates clearly with end users, team members, and vendors
Customer Support & Training
Provide guidance, training, and technical instruction to end users
Deliver a high-quality customer service experience with clear communication
Prioritize and manage multiple requests based on urgency and impact
Documentation & Knowledge Management
Maintain accurate records of incidents, service requests, and resolutions
Contribute to and update internal knowledgebase articles and user documentation
Assist in developing procedures, standards, and communication templates
Asset & Lifecycle Management
Support IT asset tracking, inventory management, and equipment lifecycle processes
Perform equipment setup, relocation, and decommissioning
Assist with procurement coordination and reporting related to hardware and software assets
Base range: $18.00 - $20.00 per hour, depending on experience. Individual pay is determined by work location and additional job‑related factors.
Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.
In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(s). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.
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Compétences linguistiques
- English
Avis aux utilisateurs
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