Medical Support Assistant (Advanced)US Department of Veterans Affairs • Austin, Texas, United States
Medical Support Assistant (Advanced)
US Department of Veterans Affairs
- Austin, Texas, United States
- Austin, Texas, United States
À propos
Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA. They must, always, remain friendly and courteous, regardless of the patient's or visitor's attitude or behavior. A high degree of customer service i.e., tact, poise, and diplomacy must be used in dealing with Veterans who may have multiple health problems and maybe frustrated with the diagnostic process. A caring, compassionate, and sensitive manner is essential in all customer service contacts. The AMSA is responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments. Ensures that the patients are electronically checked in for their appointments. Responsible for printing the medication reconciliation program and confirming with the patient that pre-registration is completed including demographic and insurance information (ICB). This must be done promptly so the date/time stamp is accurate for each date of visit. If the information is not correct, incumbent is responsible for updating all pertinent information using Integrated Scheduling Solution (ISS) system or other VA authorized programs. Provides guidance, directions, and instructions to Veterans in relation to their appointments. Schedules appointments with patient's input to reduce no shows. This is a critical step to meet "Missed Opportunities" and other medical center performance measures such as "access to care". Continually works with the providers and nursing staff to change appointments when clinically indicated, carefully following medical center, and VHA directives regarding this process. Incumbent is responsible for completing all applicable open text orders. Incumbent has the ability to overbook patients within set guidelines and refers others to the appropriate person to authorize additional overbooks to the clinic. Receives outside correspondence (fax, letters, etc.) from outside agencies requesting provider's actions for patient care and forwards to the appropriate agency for action. Responsible for ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record. Scans and indexes materials accordingly into CPRS VistA Imaging, on a timely basis and within established guidelines, and makes the proper disposition of documents. After the scanning and indexing process is complete, the incumbent will review the quality of scanned documents to ensure integrity of scanned images.
Total Rewards of a Allied Health Professional
Work Schedule
: Monday - Friday; 7:30am - 4:00pm or 8:00am - 4:30pm
Recruitment Incentive (Sign-on Bonus):
Not Authorized
Permanent Change of Station (Relocation Assistance):
Not Authorized
Pay:
Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off:
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
.
Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework
: Not Available
Virtual:
This is not a virtual position.
Functional Statement #
: 55694-F
Permanent Change of Station (PCS):
Not Authorized
Compétences linguistiques
- English
Avis aux utilisateurs
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