Inbound Sales Representative

Fair Trade Outsourcing (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide.

Our primary office is in Philadelphia, Pennsylvania with a global network of delivery centers in the US, Philippines, Mexico, and Ghana.

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

About the position:

As an Sales Representative at Fair Trade Outsourcing, you will be a vital part of our sales team, handling incoming calls from customers interested in our insurance services. This entry-level position offers significant opportunities for growth within the BPO industry, allowing you to develop your skills and advance your career in a dynamic and supportive environment.

Responsibilities:

• Handle inbound calls from customers regarding insurance services to establish new insurance policies.
• Maintain proper telephone etiquette and provide accurate and timely responses to customer inquiries.
• Adhere to established call center guidelines and company policies while answering calls.
• Work effectively with co-workers, agents, policyholders, and other departments to resolve customer issues.
• Research and resolve customer inquiries, communicating results via telephone and/or written correspondence to policyholders, agents, or other departments.
• Perform computer inquiries and data entry related to customer accounts.
• Record Maintenance: Maintain records and policy files according to established guidelines.
• Ensure regular and predictable attendance in meetings with a defined work schedule.
• Engage in bonus incentive programs upon successful completion of training and licensing requirements.

Requirements and Skills:

• High School Diploma and/or GED
• CSR experience of six months or English proficiency - Mid level
• Ability to provide exceptional customer service with a customer-centric mindset.
• Excellent oral and written communication skills with proficiency in telephone etiquette.
• Proactive approach to researching and resolving inquiries promptly.
• Ability to handle multiple assignments
• Must have the availability between 7am to 7pm CST Monday to Friday and Saturday 8am to 3pm CST
• Flexibility for occasional and/or seasonal overtime
• 1 2 years of experience working with customers