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Desktop Support EngineerInfosys • Sunnyvale, California, United States
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Desktop Support Engineer

Infosys
  • US
    Sunnyvale, California, United States
  • US
    Sunnyvale, California, United States
Postuler Maintenant

À propos

Overview The Infosys Retail, Consumer Goods, and Logistics unit is a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting‑edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high‑quality, value‑enhanced solutions, driving innovation, operational efficiency and sustainable growth in the retail, consumer goods, and logistics sector. Job Role – Technology Consultant 1 Responsibilities include: Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements. Participate in design discussions to capture software specifications, and aid in creation of process documentation. Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements. Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance. Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure. Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance. Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching the team’s knowledge repository.
Your Contribution to the Team Agile mindset with effective communication and problem‑solving skills. Ability to work on majority of the areas as part of the SDLC lifecycle. Passion for innovating solutions that drive progress and meet future challenges. Proactive approach to monitoring and resolving production issues before they escalate. Commitment to continuous learning, knowledge sharing, and fostering team development.
Required Skill and Experience Hands‑on experience supporting Windows and macOS platforms. Working knowledge of ITSM tools (e.g., ServiceNow) and remote support tools. Experience with end‑user hardware including desktops, laptops, monitors, printers, peripherals, and mobile devices. Basic understanding of LAN/networking concepts and workplace connectivity troubleshooting. Familiarity with walk‑in desk operations and queue‑based support models. Ability to follow runbooks, standard operating procedures, and security guidelines. Provide onsite IT support for issues that cannot be resolved through remote support or the Global Service Desk. Operate walk‑in support desks with a strong customer‑service mindset, acting as the first point of contact for users.
Preferred Skill and Experience Willingness to work in walk‑in support environments and interact directly with end users. Ability to comply with company security, compliance, and data protection policies. Valid driving license may be required for roles involving onsite travel between locations (where applicable).
Additional Required Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of one year of education. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits Medical/Dental/Vision/Life Insurance Long‑term/Short‑term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off
About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation, steering them through the digital journey with an AI‑powered core and agile digital at scale. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. #J-18808-Ljbffr
  • Sunnyvale, California, United States

Compétences linguistiques

  • English
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