Assistant Front Office ManagerNoelle Hotel Nashville • Nashville, Tennessee, United States
Assistant Front Office Manager
Noelle Hotel Nashville
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
À propos
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.
Requested Tasks
Select, onboard, train and cross-train all Front Office team members while assisting with ongoing development and holding team members accountable to performance and service standardsEnhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standardsResolve guest inquiries and/or concerns quickly, efficiently and courteouslyMaintain open interdepartmental communicationProvide excellent customer service and address guest queries and/or concernsProcess cash or credit card payments and maintain a balanced accountAssist Management with scheduling needs as assignedMonitor rooms throughout allotted shift time, ensuring accuracyOversee all public areas to ensure cleanlinessConduct regular checks of service to identify any areas of improvementAssume all front desk responsibilities if the Front Office Manager is disposedAdhere to Makeready's Guiding PrinciplesAdditional duties and assignments as assigned
Requested Capabilities
2-3 years of experience in a luxury hotel environment highly preferredExcellent communication skills, approachable, personable and courteousStrong organizational skills and attention to detailRequired to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.Must be able to lift objects weighing up to 50 poundsComfortable using hotel property management systems and operational platforms, including Opera, Alice, HotSOS, Birchstreet, Microsoft Office, and related technology systemsFlexible schedule availability including mornings, evenings, weekends, and holidaysAbility to effectively multitask, prioritize, and remain organized while handling multiple requests and projects in a fast-paced environment, maintaining professionalism and poiseAbility to problem-solve independently and exercise sound judgmentAdhere to Makeready & property policies and procedures as defined
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Compétences linguistiques
- English
Avis aux utilisateurs
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