GUEST SERVICE SUPERVISOR

Ridgecrest, CA 93555

Salary Range $20.00 - $22.00 Hourly Position Type Full Time Job Shift Any

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, housekeeping team and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk and housekeeping operations and help lead the guest services team. You assist with training, service recovery, shift coverage, room assignments, inspecting rooms and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff, housekeeping staff, and daily operations
• Support check ins, check outs, assigning rooms, room inspections, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk and housekeeping procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

What Makes You You

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems
• Flexible to work any shifts including holidays and weekend