OSINT Program Manager (Fraud)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

USAA Federal Savings Bank is seeking a highly motivated and experienced Open-Source Intelligence (OSINT) Manager to establish and lead our new OSINT Team. This is an opportunity to build a critical capability from the ground up, shaping the future of our intelligence gathering and analysis efforts. The successful candidate will be a strategic thinker with proven experience in OSINT methodologies, team leadership, and project management. You will be responsible for designing, implementing, and managing all aspects of the OSINT program, ensuring compliance with all relevant laws, regulations, and ethical considerations. The OSINT Program Manager is a member of the Fraud Intelligence Team within the Bank Fraud Prevention organization, reporting to the Director of Fraud Intelligence.

Key Responsibilities will include

Program Development & Strategy: Develop and implement a comprehensive OSINT strategy aligned with USAA's overall security and intelligence objectives. This includes defining the scope, methodologies, and governance framework for the OSINT program.

Capability Identification & Onboarding: Identify, procure, and manage OSINT tools, technologies, and resources, including software licenses, data subscriptions, and hardware. This also includes developing and managing the OSINT budget.

Process Development & Improvement: Establish robust processes and workflows for OSINT data collection, analysis, reporting, and dissemination, ensuring efficiency and accuracy.

Legal & Compliance: Ensure all OSINT activities comply with USAA's internal policies, relevant laws (e.g., FCRA, CCPA), and ethical guidelines. Secure necessary approvals and authorizations for OSINT research.

Stakeholder Management: Build and maintain strong relationships with key stakeholders across various departments, effectively communicating OSINT findings and insights.

Reporting & Metrics: Develop and track key performance indicators (KPIs) to measure the effectiveness of the OSINT program and report on progress to senior management.

Innovation & Continuous Improvement: Stay abreast of the latest OSINT trends, technologies, and methodologies, and continuously improve the program's capabilities.

Team Building & Management: Recruit, hire, train, and mentor a high-performing OSINT team. Foster a collaborative and innovative team environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Guides and facilitates cross-functional team members in the implementation, management and oversight of fraud risk management workstreams, projects and solutions.

• Utilizes subject matter expertise of fraud risk management requirements, policies, laws, and regulations to influence business strategies and solutions and advise the business on how to strengthen and manage fraud risk requirements on business action plans, projects, or operational requests.

• Contributes to the execution of risk assessments with business partners and the lines of business to determine impact and solutions.

• Identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.

• Provides guidance to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations.

• Manages and responds to regulatory requirements and requests and ensures the execution of conduct examinations. Periodically briefs executive management on enterprise projects and initiatives that may impact fraud risk.

• Serves as a mentor to peers and team members for assigned area of responsibility.

• Develops and executes training plans tied to fraud risk management through understanding of regulatory and industry trends..

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 6 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.

• 4 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.

• Proven knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.

• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.

• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

• Knowledge of federal laws, rules, and regulations, to include: PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

• 7+ years of experience in OSINT, with at least 3 years in a leadership or management role.

• Proven experience in building and leading high-performing OSINT teams.

• Deep understanding of OSINT methodologies, techniques, and tools. (e.g., Maltego, Shodan, Google dorks, Skopenow, Intel471, Flashpoint, SILO).

• Comprehensive knowledge of the intelligence lifecycle, to include building and refining intelligence and collection requirements based on feedback from stakeholders.

• Strong understanding of data privacy and security regulations (e.g., GDPR, CCPA, FCRA).

• Ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

• Familiarity with information-handling guidelines (e.g. TLP) and experience handling information that includes PII, PCI, and other sensitive data.

• Knowledge of relevant federal laws, rules, and regulations, to include: PCI DSS, UDAAP, GLBA, ECOA, Reg CC, Reg E, Reg W, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37, etc.

• Advanced knowledge of the financial services industry, fraud threat landscape, fraud prevention concepts, anti-money laundering, and/or cybersecurity concepts and best practices.

• Knowledge of banking products and services including checking/savings accounts, credit cards, mortgages, auto loans, etc.

• Knowledge of common bank fraud typologies and TTPs (e.g., ATO, social engineering, phishing, ID theft, etc.) and tools used in the detection and analysis of cyber-enabled fraud.

• Experience with scripting languages (e.g., SQL, SAS, Python) and data visualization and reporting tools.

• Relevant certifications (e.g., CFE, GOSI, C|OSINT, MOIS, ACAMS).

• Strong analytical, problem-solving, and critical thinking skills.

• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to both technical and non-technical audiences.

• Experience working within a regulated industry (financial services preferred).

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $93,770.00 - $179,240.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.