Customer Support Specialist
Vencora
- Worcester, Massachusetts, United States
- Worcester, Massachusetts, United States
À propos
VBU - Covenir
Job Summary:
We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.
Job Description:
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
Responsibilities Include:
Work with our insurance provider clients and deliver great overall customer serviceTake in a high volume of calls, communicate via email and letters as appropriateDocument all client communication across several platformsBe the point person for our clients as well as their customers
Qualifications:
2+ years of customer service experience in a call-center environmentDemonstrated communication, organizational and interpersonal skillsIntermediate proficiency in Microsoft OfficeStrong independent problem solving and analytical skills
Preferred Qualifications:
4+ years of insurance experience (insurance agent license a plus!)Bilingual (Spanish/English)Associates Degree
Things to know:
Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pmOpen concept work environmentLight to moderate noise activityPaid training
Worker Type:
Regular
Number of Openings Available:
0
Compétences linguistiques
- English
Avis aux utilisateurs
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