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Customer Support SpecialistADF Medical Services Inc. • Westlake, Ohio, United States
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Customer Support Specialist

ADF Medical Services Inc.
  • US
    Westlake, Ohio, United States
  • US
    Westlake, Ohio, United States
Postuler Maintenant

À propos

? JOB OPENING — Customer Support Specialist ADF Medical Services Inc.We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills — we'd love to have you on our team.Role: Customer Support Specialist
Department: Customer Support & Patient Services
Location: Remote / On-Site
Type: Full-Time / Part-TimeWhat You'll Do:Handle inbound calls, emails, and chat inquiries from patients and clientsProvide accurate and timely information on services, appointments, and billingResolve customer complaints and concerns with empathy and professionalismDocument all interactions accurately in our CRM and support systemsFollow up with patients and clients to ensure full issue resolutionCollaborate with internal departments to address complex inquiriesMaintain strict patient confidentiality in accordance with HIPAA guidelinesMeet and exceed customer satisfaction targets and performance KPIsWhat We're Looking For:1–2 years of customer support or patient service experienceExcellent verbal and written communication skillsStrong problem solving and conflict resolution abilitiesProficiency in CRM tools and basic computer applicationsAbility to work independently and as part of a teamReliable internet connection and quiet home workspaceHealthcare or medical background is a plus but not requiredWhat We Offer:Competitive payHealth, dental & vision benefits (full-time employees)Paid time off & paid holidaysFlexible scheduling optionsCareer growth opportunities within ADF Medical ServicesPowered by JazzHR
  • Westlake, Ohio, United States

Compétences linguistiques

  • English
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