Inbound Call Center
Apollo ITS
- Indianapolis, Indiana, United States
- Indianapolis, Indiana, United States
À propos
Enjoys learning about a variety of the Department of Revenue tax procedures including tax filing and payment requirements. Provides best in class customer service to taxpaying customers by phone in a fast-paced call center environment. Applies knowledge acquired in training and utilizes resources to analyze and solve problems. Responds to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicates professionally using correct grammar, spelling & punctuation. Complies with all ethical and confidentiality requirements.
What you'll need for success:
High school diploma/GED High-energy optimism teamwork collaboration Someone who provides open, honest, and positive communication. A continuous learning and improvement let's get better every day... together approach. A team member who speaks up if you don't understand or need more information. Proven ability to provide customer service by telephone in a high-volume call center. Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to analyze, research and problem-solve using various resources. Ability to learn to learn, understand, and apply ethics and confidentiality laws.
Supervisory responsibilities/direct reports: This role does not provide direct supervision to direct reports. Difficulty of work: The call center customer service representative must use analytical skills to determine the customer's needs and apply the procedures to communicate the resolution and accurately resolve the customer issues. Responsibility: The tax revenue call center customer service representative (tax analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service. Tax knowledge is helpful but not required. Personal work relationships: This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners. Physical effort: This role performs work in an environment where sitting for extended periods of time could be expected. Working conditions: This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours. Competencies: Communicating effectively, professionally, accurately; delivering high quality work; critical thinking; managing time.
Compétences linguistiques
- English
Avis aux utilisateurs
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