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Community Responder EMT CoordinatorCity of Durham, NCDurham, North Carolina, United States
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Community Responder EMT Coordinator

City of Durham, NC
  • US
    Durham, North Carolina, United States
  • US
    Durham, North Carolina, United States

À propos

Salary : $52,903.00 - $82,086.00 Annually Location : 516 Rigsbee Avenue, Durham, NC Job Type: Full time with benefits Job Number: 26-05845 Department: Community Safety Opening Date: 02/27/2026 Closing Date: Continuous Position Description Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range: $52,903 - $70,000 Hours: Four 10-hour shifts per week on a fixed rotating schedule. Some weekend coverage is required. No overnight shifts. In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs-collectively known as HEART (Holistic Empathetic Assistance Response Teams). Please visit and , watch , listen to , or read from The Assembly. In 2025, DCSD has added a new division focused on Stabilization Services. This expansion represents an exciting new phase in DCSD's development-and a thrilling opportunity to pair alternative response programs with stabilization services that can better support Neighbors. DCSD is currently seeking a highly skilled and motivated EMT Coordinator to oversee emergency medical services operations. This individual will conduct ongoing EMT training programs, including skills refreshers, protocol updates, and certification courses. Lead quality assurance initiatives to assess and improve patient care standards. They will also act as a key liaison between DCSD and Durham County EMS, Public Health, Duke Hospital Systems and the Healthcare for the Homeless team. In addition to training and liaison responsibilities the EMT coordinator will also spend a portion of their time as an infield EMT on our Community Response Teams.
DCSD's approach to work is flexible, highly collaborative, and evidence driven. Our departmental culture prizes equity, care, and the health and safety of our staff. We are looking for candidates who share similar approaches and principles. We envision adding team members who are not only colleagues but partners in this challenging and purpose-driven work. Duties/ResponsibilitiesDevelop highly collaborative, trusting, and productive relationships with Durham County EMS, Public Health, and Healthcare for the Homeless teams. Coordinate with Shift Supervisors to oversee daily EMS operations, response times, and equipment readiness. Provide leadership and mentorship to EMT team, fostering a culture of professionalism and continuous improvement.
Participate in emergency response as an Provider, assisting with critical patient care as needed.
Coordinate with DCSD Inventory Specialist to ensure medical equipment and supplies are in proper working order. Maintain accurate and up-to-date documentation as required by program deliverables and local, state, and federal policy and requirements.
Develop and maintain clear, open, timely, cooperative, and collaborative communication and working relations with all staff, clients, and partner agencies.
Coordinate and track continuing education for EMTs within DCSD. Participate in supervision meetings as appropriate, case conferences, staff meetings, in-service training, and other staff development activities.
Aid in developing and coordinating DCSD's Continuity of Operations Plan.
Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to crisis response and departmental culture.
Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first responder position. Candidate may be required to complete Level 1 NC OEMS Instructor Credentialing Minimum Qualifications & ExperienceHigh School Diploma or GED,
Completion of a mental health, peer support or equivalent program, Four years of experience as an EMT required Eligible to function under the auspices of the Durham County Office of Emergency Services, EMS Division, and Medical Director. Certification by the NC Office of Emergency Medical Services (NC OEMS) as an EMT Basic required. Must have a valid, unrestricted, North Carolina driver's license "or" if you currently have another state driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire Must be able to travel to and from worksite and other locations within Durham Must be able to walk/stand up to 75% of any assigned shift. Note: The team will be transported in vans to crisis call locations Must be able to lift over 100 lbs occasionally, 50-100 lbs. frequently, or up to 20-50 lbs constantly. Additional Preferred SkillsSignificant experience with crisis response.
Crisis Intervention Team certification Experience working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
Ability to speak two or more languages, with a high priority on Spanish.
Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, referral processes, and other services.
A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system.
A commitment to equity, which could include having already attended racial equity trainings.
Benefits - General Full-Time Employees
12-13 paid holidays per year 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans Benefits - Part-Time (1,000 hours or more per year) 401(k) retirement plan (5.0% of salary) State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period) 401(k) retirement plan (5.0% of salary) State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
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Where did you first hear about this opportunity?
City of Durham Website Walk in Job fair Employee referral Professional organization ***Please list the organization in "other" box below*** Internet posting ***Please list the specific web site in the "other" box below*** Craig's List Facebook LinkedIn GlassDoor governmentjobs.com Monster.com Indeed.com Employment Security Commission Magazine/Newspaper Other
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If you listed "other" above please give specific web site, organization, or publication. 03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC) High School Diploma or Equivalent (GED, HiSET, TASC) Associates Degree Bachelor's Degree Master's Degree Doctoral Degree (PhD, Juris Doctorate)
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Have you completed courses in emergency medical care?
Yes No
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How many years of related experience as an EMT do you have?
No related experience Less than 1 year of related experience 1 year but less than 4 years of related experience 4 years but less than 8 years of related experience 8 or more years of related experience
06
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
I have a valid, unrestricted NC driver's license. I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days. I do not have a valid, unrestricted driver's license.
07
Do you have a certification by the NC Office of Emergency Medical Services (NC OEMS) as an EMT Basic (or higher)?
Yes No
08
Are you eligible to function under the auspices of the Durham County Office of Emergency Services, EMS Division, and Medical Director?
Yes No
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Are you able to travel to and from worksite and other locations within Durham?
Yes No
10
Are you able to walk/stand up to 75% of any assigned shift?Note: The team will be transported in vans to crisis call locations
Yes No
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Do you have a Crisis Intervention Team certification?
Yes No
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Do you have experience working with Peer Support Specialists or other individuals with lived experiencewith behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises?
Yes No
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How many years of related experience do you have with crisis response ?
No related experience Less than 1 year of related experience 1 year but less than 2 years of related experience 2 years but less than 6 years of related experience 6 or more years of related experience
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How would you rate your experience and knowledge level with Durham health systems and communityresources/services for physical health behavioral and mental health, substance use, IntellectualDevelopmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocationalrehabilitation, housing, justice involvement, referral processes, and other services?
No experience Beginner level Intermediate level Advanced level Expert level
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How would you rate your knowledge and experience level with service delivery documentation (includingcounseling/treatment planning), HIPAA standards/confidentiality, utilization review, and data management?
No experience Beginner level Intermediate level Advanced level Expert level
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How would you rate your experience level with crisis response?
No experience Beginner level Intermediate level Advanced level Expert level
17
Are you proficient in the Spanish language (speak, read, and write)?
Yes No
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Are you able to lift over 100 lbs occasionally, 50-100 lbs. frequently, or up to 20-50 lbs constantly?
Yes No
Required Question
  • Durham, North Carolina, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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