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Veterinary ReceptionistVCA Animal Hospitals • Morris Plains, New Jersey, United States
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Veterinary Receptionist

VCA Animal Hospitals
  • US
    Morris Plains, New Jersey, United States
  • US
    Morris Plains, New Jersey, United States
Postuler Maintenant

À propos

Client Service Representative (Veterinary Receptionist) (Client Experience & Engagement / Veterinary Concierge Role) This is not a traditional front desk role. If you're someone who sees opportunities where others see tasks-who follows up, follows through, and genuinely cares about creating an exceptional experience in a veterinary hospital setting-this may be exactly what you've been looking for. VCA Morris Plains Animal Hospital is seeking a Client Service Representative to take ownership of the entire client journey-from first contact to long-term relationship building-while supporting high-quality animal care for companion animals, including dogs and cats . What Makes This Role Different You are not just answering phones or checking clients in. You are:
The connector between clients and care
The owner of communication and follow-through
The person ensuring no client, message, or opportunity falls through the cracks
This role is proactive, personalized, and deeply client-centered, combining customer service , client communication , and a passion for pet care . What You'll Own Concierge-Level Client Experience
Personally welcome clients-step out from behind the desk and create a warm, hospitality-driven environment
Offer refreshments and ensure comfort while reinforcing a high-touch experience
Manage check-in/check-out, phones, and appointment scheduling with efficiency, compassion , and empathy
Proactive Client Relationship Management
Monitor daily schedules and personally follow up on all cancellations to reschedule care
Identify clients without upcoming appointments and proactively get them scheduled
Send personalized follow-ups after visits (text/call) to check on pets and client satisfaction
Actively request and manage online reviews and feedback
Communication Ownership
Oversee all incoming communication (calls, texts, emails, voicemails)
Ensure timely, thoughtful, and complete responses
Take full ownership of the client communication pipeline
Pharmacy & Client Advocacy
Monitor outside pharmacy requests
Compare pricing and proactively educate clients on savings opportunities within the hospital
Support prescription fulfillment and client education related to pet care
Social Media & Community Engagement
Capture photos/videos of patients (with consent)
Manage and grow the hospital's social media presence
Share patient stories, educational content, and behind-the-scenes moments
Engage with comments and messages to build community connection
Who You Are
Highly proactive-you don't wait to be told what to do
Naturally warm, confident, and personable
Organized and detail-oriented, with strong attention to detail
Comfortable multitasking in a fast-paced veterinary clinic environment
Experienced in customer service and client communication (veterinary or animal care experience preferred)
Comfortable with social media and basic content creation
Passionate about delivering an exceptional experience-not just completing tasks
Comfortable around animals and able to assist with basic animal handling (training provided)
Why Join Us
Be part of a team that values initiative, connection, and growth
Access to VCA's extensive training and development resources
Opportunities to grow into leadership or specialized roles
Work in a hospital that prioritizes both medical excellence and client experience in animal care
Compensation & Benefits
$18-$21/hour (based on experience)
401(k)
Generous pet care discounts
Wellness benefits (Headspace)
If You're Ready to Raise the Bar... This role is for someone who wants to make an impact-not just fill a position. Apply today and help us redefine what veterinary client experience should feel like. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
  • Morris Plains, New Jersey, United States

Compétences linguistiques

  • English
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