Veterinary Receptionist
Vetcelerator
- Alexandria, Virginia, United States
- Alexandria, Virginia, United States
À propos
If you've been looking for a front-desk role where people matter, culture is healthy, and you're treated like an actual teammate instead of background noise, keep reading. Harmony Animal Hospital is a Fear Free Certified practice that prioritizes humans first, pets second, and clients third. Yes, in that order. It works.
Who We Are
Our purpose is simple: We add more love to the world by nurturing pets and their families.
We opened in 2019 with one doctor and four support staff. We were the first Fear Free Certified clinic in Northern Virginia, and we've built a workplace that feels more like a family doctor's office than a chaotic production line. Today, we've grown to four doctors and more than 20 support team members, including a massage therapist and acupuncturist.
Our values guide everything we do: compassion, direct and honest communication, growth, community impact, integrity, perseverance, and fun. If these matter to you, we're likely a great match. Culture is non-negotiable for us.
We take the time to do things right. That's why our appointments run 3060 minutes, why our clients trust us, and why our team stays with us.
Who You Are
We're looking for a Client Service Representative with:
At least 2 years of customer service experience (vet med a plus)
A flexible schedule & can cover opening through closing shifts & Saturdays
A friendly, confident way of communicating
The ability to handle multiple phone lines without panicking
A fast-paced, go-getter attitude
Strong writing skills
Charisma and the ability to build trust quickly
A curious mind that looks for ways to keep improving, and genuinely wants to grow in this field
A calm, kind approach on busy days
A desire to help teammates grow and succeed You like humans as much as pets. You're the kind of person who remembers names, smiles easily, and brings steadiness to a busy front desk. You know how to care for yourself, not burn yourself out, and keep things moving with compassion and patience.
What Youll Do
This role is full-time, 3540 hours per week, Monday-Friday, plus 12 Saturdays per month, and occasional weekend cat boarding duties.
Your day-to-day will include:
Answering and managing multiple phone lines
Checking clients-ins
Educating clients
Using Fear Free communication and handling
Scheduling appointments
Managing emails, online pharmacy requests, and client messages Preparing forms and scanning/uploading records
Requesting medical records from other clinics
Documenting all communication in our software
Handling loyalty program tasks
Keeping the reception area clean and tidy
Helping your teammates
Laughing, growing, and yes, petting puppies and kittens
What We Offer You
Starting at $18.50/hr
401(k) with 4 percent match
Stipend for health, dental, and vision insurance
PTO
Discounted pet care
Scrub allowance
A supportive, kind, people-focused workplace
Growth opportunities, coaching, mentoring, and team development
What We Need From
You are A teammate who understands and supports our mission
Someone who makes clients feel confident and welcomed
Clear, compassionate communication
Strong multitasking in a busy reception area
Calm professionalism
Good judgment and strong time management
A willingness to learn, grow, and help others do the same
The ability to leave ego at the door
Humor, honesty, and humanity
Someone who takes their lunch break because burnout helps no one
Your focus will be:
Your team
Our clients
Our patients
Yourself and your growth
Protecting our culture
Learning, improving, and supporting others
Being someone we'd love to share a drink or laugh with after work
Understanding that mistakes happen and learning matters
Being happy here
If that sounds like you, we'd be honored to have you on our team.
Ready to Apply?
If this sounds like the kind of team you'd want to grow with, send your resume to us. Tell us who you are, what you're proud of, and why you'd be a strong fit. We review every application carefully, and we'd love to connect with you.
Compétences linguistiques
- English
Avis aux utilisateurs
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