À propos
The technician will provide hands-on desktop support, assist with troubleshooting common user issues, and support remote engineers with onsite tasks related to service tickets and workstation maintenance.
Key Responsibilities • Provide L1/L2 end-user technical support onsite for the client environment • Log into user systems using local administrator credentials when necessary for troubleshooting • Troubleshoot and resolve common issues related to Microsoft Office applications • Perform Windows workstation resets, wipes, and reimaging as needed • Diagnose and assist with printer connectivity and functionality issues • Support remote engineers by performing onsite troubleshooting and remediation for assigned tickets • Assist with basic desktop support tasks including hardware checks, connectivity issues, and user assistance • Maintain clear communication with remote engineering teams and escalate issues when appropriate • Represent professionally while supporting the client environment
Required Qualifications • 2+ years of IT support or desktop support experience • Experience supporting Windows workstations in a business environment • Familiarity with Microsoft Office troubleshooting • Experience resetting, wiping, or reimaging Windows PCs • Basic printer troubleshooting experience (network printers, drivers, connectivity) • Ability to follow direction from remote engineers and execute technical tasks onsite • Strong customer service and communication skills • Reliable and professional presence when representing the service provider onsite
Preferred Qualifications • Experience working in a managed services or field services environment • Familiarity with ticketing systems and remote support workflows • Basic networking troubleshooting knowledge (connectivity, IP, printer mapping)
Work Environment
This role is primarily onsite in King of Prussia, PA, supporting an end-client environment. After initial onboarding and training, a hybrid schedule may be considered depending on client needs.
Compétences linguistiques
- English
Avis aux utilisateurs
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