Business Analytics Engineer

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Position Description

Primary Duties and Responsibilities:

Responsible for analyzing membership data and delivering insights that support strategic decision-making. This role helps the organization improve member acquisition, engagement, retention, and revenue by transforming data into actionable recommendations. Duties may include:

• Maintaining and updating existing dashboards and reports in Tableau, ensuring data accuracy and timeliness
• Generating standard recurring reports for internal stakeholders, including KPI summaries, trend reports, and performance metrics
• Performing data quality checks and troubleshooting reporting issues, escalating complex problems to senior team members
• Documenting reporting processes and creating user guides for self-service dashboards
• Responding to ad-hoc data requests from stakeholders with quick turnaround
• Assisting in consolidating and standardizing membership metrics across different reporting systems
• Conducting exploratory data analysis to identify trends, patterns, and anomalies in membership data
• Supporting analytical projects by gathering data, performing calculations, and creating summary statistics
• Assisting with member segmentation analysis and cohort reporting
• Preparing data extracts and performing basic data manipulation using SQL queries
• Creating visualizations and charts to communicate findings to business stakeholders
• Support A/B test analysis by compiling results and calculating key metrics
• Partnering with Product, Marketing, and Operations teams to understand their data needs and provide reporting support
• Participating in team meetings and contributing ideas for improving reporting processes
• Communicating data findings clearly to non-technical audiences
• Working collaboratively with IT and data engineering teams to resolve data issues
• Developing proficiency in business intelligence tools, including Tableau, SQL, and Excel
• Building understanding of membership business metrics, including retention, churn, lifetime value, and acquisition costs
• Learning analytical methodologies and statistical concepts through hands-on project work
• Participating in training sessions and knowledge-sharing activities with team members
• Staying current on data visualization best practices and dashboard design principles

How we reward our employees: 

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

• Earn a competitive salary of $67,371 - $104,811 with annual bonus potential based on performance

• Fully paid training 

• Medical, dental, and vision benefits 

• 401 (k) with employer match 

• Paid parental leave and adoption assistance  

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays 

• Paid volunteer day annually 

• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities 

• AAA Membership  

• Discounts, perks, rewards, and much more

Supervisory Responsibilities:

none

Required Qualifications

Education:

• Bachelor's degree in Statistics, Mathematics, Economics, Business Analytics, Computer Science, Management Information Systems, a related quantitative field, or related experience.

Experience:

• 1-3 years of experience in analytics, business intelligence, data analysis, or related roles

Knowledge and Skills:

• Basic proficiency with SQL for querying databases and extracting data
• Familiarity with data visualization tools (Tableau preferred, Power BI, or similar)
• Advanced Excel skills, including pivot tables, VLOOKUP, and basic formulas
• Basic understanding of database concepts and data structures
• Attention to detail and commitment to data accuracy
• Basic understanding of statistical concepts (mean, median, percentiles, distributions)
• Strong written and verbal communication skills
• Eagerness to learn and take on new challenges
• Strong organizational and time management skills
• Professional demeanor and reliability
• Ability to work independently and as part of a collaborative team
• Ability to translate data into clear, actionable insights
• Strong quantitative and analytical thinking abilities

Preferred Qualifications

• Internship or academic project experience with data analysis strongly preferred
• Coursework or projects involving statistical analysis or data visualization
• Exposure to Python or R for data analysis
• Familiarity with business concepts such as marketing, finance, or operations
• Previous experience in customer-facing businesses or subscription models
• Tableau Desktop Specialist certification or willingness to obtain
• Master’s degree in a quantitative field (e.g., Data Analytics, Statistics, Computer Science, Economics, or related discipline)
• 2+ years of experience writing complex SQL queries for data extraction, transformation, and analysis
• Experience supporting ad hoc data requests in a fast-paced business environment
• Experience documenting data sources, definitions, and reporting processes to support transparency and scalability
• Strong understanding of data quality concepts and experience in identifying and resolving data discrepancies
• Experience working with business stakeholders to translate questions into data requirements

Work Environment:

This is a hybrid work arrangement (time spent in the office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events. Works in a temperature-controlled office environment. Travel throughout state/out-of-state, including various ACG clubs and field locations, with exposure to road hazards and temperature extremes.

Important Note:

The above statements describe the principle and essential functions, but not all functions, that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.   Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

#Appcast

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.