Customer Service Manager

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards.

• Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, and theft prevention.
• Handles customer and Associate concerns and provides guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks and providing assistance to outlying registers.
• Provides training to Associates on systems and company procedures, including scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors, providing approvals and verifying processes to meet company guidelines.
• Ensures all EAS systems are functioning to standard, including cashiers deactivating and completing Failure to Deactivate logs.
• Prepares registers for opening and closing daily, supports cashiers by providing change, maintains front end cash levels, and completes audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, including credit card service, Walmart protection plan, charity initiatives, and discount programs.

• Flexible availability — morning, afternoon, evening, and night shifts
• Strong communication and interpersonal skills
• Ability to lead and coordinate a team of front end associates
• Attention to detail in cash handling and transaction oversight
• Customer-focused mindset with a positive attitude

The minimum rate of pay for this position starts from $18.55 per hour. Rate of pay will be determined based on relevant experience.