Inside Sales Representative - CPBU

divh2Inside Sales Representative - CPBU/h2pThe inside sales representative assists customers and coworkers with resolving a variety of inquiries via telephone and email. Inside sales reps handle transaction management, record keeping, problem solving, and relationship building with our customers. In this role you will support our customers, our sales managers, accounting, credit, shipping, logistics, and scheduling teams while achieving an elevated level of customer satisfaction. Following up with your customers on quotes sent but not yet ordered is a critical step in ensuring Insteel keeps the business./ppEssential Duties and Responsibilities An individual must be able to perform each duty satisfactorily./pulliDevelops strong business relationships with a diverse group of customers. By communicating consistently to keep customers up to date on their orders, inventories, and current market trends, the inside sales rep earns the trust of our customers and helps to ensure a long-term and successful business relationship./liliMaintaining appropriate inventory levels of stock material for high volume customers./liliCommunication with customers and territory district sales managers on orders that will be late is a vital part of keeping the trust high between all parties./liliAnalyzing the customers current and recent activity along with historical data, current usage patterns of customers, and knowledge of the current market, reps will consistently review and adjust stock levels, seeking input and approval from customers, district sales managers, and national sales managers./liliResponsible for keeping excess inventory at a minimum by using the tools and knowledge Insteel provides to continuously offer inventory we have in stock, as well as staying aware of your customers usage throughout each season./liliGenerate quotations for a variety of products as requested by customers. Quotes should be sent back to customers within a reasonable period depending on the particulars of the project./liliProcesses orders for manufacture and shipments daily. This typically includes scheduling orders with the master production scheduler, obtaining credit release and coordinating shipment./liliFollows up on outstanding quotations to obtain purchase orders from customers./liliReviews order shortfalls with District Sales Manager and Inside Sales Supervisor to jointly decide on appropriate action./liliObtains information for processing new accounts, follows through processing and establishing credit./liliMonitors daily production versus expected completion dates and respond appropriately if production is late./liliManages claims and complaints with customers on a timely basis, while communicating with supervisor and District Sales Manager./liliProblem solves to ensure a high customer satisfaction rate while navigating to stay ahead of customers needs./li/ulpSupervisory Responsibilities None. Professional Qualifications/pulliStrong verbal and written communication skills./liliExcellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions./liliProven ability to manage time effectively, prioritize tasks, and meet deadlines in a challenging environment./liliDemonstrated ability to work collaboratively within cross-functional teams and across organizational levels./liliDemonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges./liliAbility to maintain confidentiality and manage sensitive information with integrity./liliComfortable working both independently and collaboratively within a team./li/ulpEducation and Experience/pulliHigh school diploma required; associate degree preferred./liliMinimum of 2 years of relevant work experience/liliStrong basic math skills and attention to accuracy Accuracy and attention to detail is critical in this position, with costs for potential errors ranging in the $25,000 to $100,000 range per error./liliProficiency with standard office equipment (calculator, telephone, etc.)/liliWorking knowledge of Microsoft office programs such as outlook excel/liliEquivalent combination of education and experience may be considered./li/ulpPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The physical demands of an office, desk job setting are low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment. Work Environment The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration. These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed./ppFor your hard work, you receive:/pulliCompetitive base pay with bonus eligibility based on company performance/liliOpportunity for professional growth/liliPaid time off including holidays and vacation/liliExcellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)/li/ulpThese duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed./ppInsteel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative./ppApplicants must be authorized to work for ANY employer in the U.S. We are unable to consider applicants residing in locations outside the US requiring Visa sponsorship at this time./ppAbout the Company:/ppInsteel Industries is the nations largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers. Learn more at insteel.com/careers./ppFraud Prevention Notice:/ppPlease note that Insteel Industries will never ask applicants to purchase equipment, send money, or provide payment information at any point in the hiring process. We may request certain personal information only after an official offer has been extended and the background check and drug screen have been successfully completed. If you receive a request for sensitive information or payment before these steps, it is not from our company. To protect yourself, please report any suspicious activity to our HR team by calling us at (336) 786-2141./p/div