customer-service-call-centrepertemps-leamington-spa-commercial • Beoley, England, United Kingdom
customer-service-call-centre
pertemps-leamington-spa-commercial
- Beoley, England, United Kingdom
- Beoley, England, United Kingdom
À propos
Shift Times (Rotational Split Shifts): •
8:00am – 4:15pm •
9:45am – 6:00pm •
11:45am – 8:00pm
About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.
This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.
Key Responsibilities •
Handle inbound and outbound customer calls in a fast-paced call centre environment •
Respond to customer complaints and queries via phone and email •
Investigate complaints thoroughly and provide clear, professional resolutions •
De-escalate challenging situations with empathy and professionalism •
Accurately log all interactions and maintain detailed case notes on internal systems •
Meet performance targets including response times, quality standards, and SLAs •
Escalate complex or high-risk complaints where necessary
Skills & Experience Required •
Previous experience in a fast-paced call centre environment •
Proven experience handling customer complaints and escalations •
Confident managing high volumes of calls and email correspondence •
Excellent problem-solving and conflict resolution abilities •
Good IT skills and experience using CRM or case management systems •
Flexible to work rotational shifts and 1 in 3 weekends
What’s on Offer •
£12.71 per hour •
Hybrid working model •
Structured shift rota •
Supportive team environment •
Ongoing training and development opportunities
If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you!
Click ' APPLY ' and follow the instructions!
Compétences linguistiques
- English
Avis aux utilisateurs
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