À propos
Arkatechture is seeking a Manager, Analytics Platform Support to lead the technical support function for the Arkalytics data and analytics platform. This role oversees analysts, engineers, technical account managers, and technical data analysts across US and India locations who support the Arkalytics platform. The Manager serves as the highest level technical escalation point for complex SQL, ETL/ELT pipelines, data warehouse, and BI related issues, ensuring strong technical standards across troubleshooting, data model integrity, dashboard validation, and overall platform performance and reliability. This is not a traditional service desk role. The ideal candidate brings deep, hands-on experience with modern analytics platforms such as Snowflake, Tableau or PowerBI and can diagnose issues across ingestion, transformation, warehouse, and visualization layers. In addition to driving SLA performance and operational rigor, this leader conducts root cause analysis on recurring data defects, partners closely with Engineering and Product to address structural gaps, and serves as a trusted technical advisor to both customers and internal stakeholders to ensure long term platform stability, reliability, and scalability. Key responsibilities include leading and overseeing the Data and Analytics Support Desk function, managing, mentoring, and coaching team members, owning prioritization and triage of support issues, driving SLA adherence, serving as the highest level technical escalation point, ensuring clear communication with clients, overseeing operational tooling, developing and enhancing customer facing support resources, leading cross functional technical reviews, identifying risks and opportunities for process optimization, acting as a trusted technical advisor, participating in hiring, onboarding, workforce planning, and performance management, and additional responsibilities as assigned. Skills, knowledge, and expertise required include a Bachelor's or Master's Degree in Computer Science, Engineering, or a related field, 10+ years of experience in data, analytics, or BI platform environments, demonstrated leadership of Data engineers and BI analysts or technical support teams, customer service experience in a customer facing role, financial services experience, advanced SQL expertise, hands-on experience debugging data transformations and ETL/ELT logic, deep experience working with modern cloud data warehouses, experience working within AWS environments, experience with dbt, strong analytical thinking and structured problem-solving approach, ability to balance people leadership with hands-on technical oversight, comfortable challenging architectural decisions and driving continuous platform improvement, experience conducting root cause analysis on data defects and partnering with engineering teams to implement structural fixes, demonstrated relationship skills, incident management experience for SLA driven environments, experience leading distributed teams such as US and India, familiarity with ticketing and operational tooling, and experience in SaaS or managed services models. Preferred experience includes Certified AWS Cloud practitioner, Developer or Solutions Architect, Certified SnowPro Core Certification – Core level, experience managing remote teams outside of the US, experience with Slack, Jira, Confluence, and Jira Service Desk, and experience supporting analytics solutions within fintech, financial services, or regulated data environments.
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.