À propos
Job Description
This is currently a contract until September 1, 2026! Must be open to any of the following shifts: Day - 6:30am-3pm PST Swing - 2:30pm-11pm PST Night - 10:30pm-7am PST Monday-Friday Saturday-Wednesday Thursday-Monday
Required Skills & Experience • 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role • 4+ years supporting a Windows enterprise environment • 4+ years using an enterprise ticketing system • Enterprise experience (large-scale user/device support environments) • Active Directory experience (user account support, login troubleshooting) • Flu shot compliance and willingness to wear a mask during flu season (as required) • Ability to meet physical demands outlined below
Nice to Have Skills & Experience • Prior
hospital/healthcare
IT support experience • ServiceNow experience • Certifications: A+, Network+, Security+, CCNA • Strong written and verbal communication skills; customer-service mindset
Job Description The Desktop Support Technician will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot
login/authentication
issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths.
Key Responsibilities • Provide Tier II on-site desktop support during AD/M365 migration waves and command center operations • Troubleshoot post-migration login issues (slow/failing sign-in, credential mismatches, profile/access issues) • Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems • Assist users with mobile device management (MDM) / phone re-enrollment as required by migration • Perform endpoint troubleshooting (Windows OS, profiles, device connectivity, peripherals) • Document work clearly in the ticketing system; follow triage workflows and escalation procedures • Coordinate with internal teams for complex issues and ensure ownership through resolution • Maintain professionalism and situational awareness while supporting clinical workflows
Compétences linguistiques
- English
Avis aux utilisateurs
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