Customer Network EngineerVivedia Ltd • Bradford, England, United Kingdom
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Customer Network Engineer
Vivedia Ltd
- Bradford, England, United Kingdom
- Bradford, England, United Kingdom
À propos
National Travel Required
At Vivedia, we support life’s biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells.
Behind every one of these moments is a seamless AV experience. And behind that? Reliable, secure connectivity.
As a Customer Network Engineer, you’ll play a vital role in making sure our technology performs exactly as it should, without interruption. You’ll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected.
The role
This is a hands-on, customer-facing technical role where you will
Take ownership of Networking across our customer sites
Support the deployment of new internet connections
Diagnose and resolve network issues quickly and effectively
Work closely with customer IT teams, ISPs and internal stakeholders
Support live projects, including site visits when required
Provide 2nd and 3rd line support for network-related issues
Maintain accurate records of connections, performance and standards
You’ll be the person who ensures our AV solutions run smoothly and can recover quickly when things go wrong.
What you’ll bring
We’re looking for someone who combines technical expertise with strong communication skills.
Technical experience
Solid understanding of networking fundamentals and internet connectivity
Experience working with routers, switches and firewalls
Proven ability to troubleshoot Networking issues
Experience providing 2nd or 3rd line technical support
A recognised certification (e.g. CompTIA Network+) is desirable
Skills & behaviours
Confident communicating with customers, providers and colleagues
Proactive, organised and able to manage multiple priorities
Calm under pressure and able to solve problems effectively
Collaborative and willing to share knowledge with others
What makes this role different?
Purpose-driven work – support technology behind meaningful life events
Variety – mix of technical troubleshooting, project delivery and customer interaction
Ownership – take responsibility for connectivity across multiple sites
Impact – your work directly ensures critical systems stay live and reliable
What to expect
A mix of office-based work and travel to customer sites
Collaboration with technical, commercial and engineering teams
Opportunities to develop your technical skills and broaden your experience
Ready to apply?
If you’re a problem-solver who enjoys getting stuck into technical challenges and working closely with people, we’d love to hear from you.
Compétences linguistiques
- English
Avis aux utilisateurs
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