Desktop Support Analyst

Crush Software Solutions LLC

United States

United States

À propos

Company Description Crush Software Solutions is revolutionizing the auto recycling industry with its cloud platform designed for self-service and full-service yards across North America. Our innovative suite of solutions includes yard management tools, intelligent car-buying, data analytics capabilities, and a digital marketplace to connect sellers, buyers, and recyclers. We are focused on enabling smarter vehicle sourcing, operational scaling, and unlocking new revenue streams for recyclers. Headquartered in Salt Lake City, Utah, we are actively expanding in the U.S. and Canada to support the future of automotive sustainability. Role Description The Desktop Support Analyst provides technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role serves as a primary point of contact for desktop, laptop, mobile device, and application support, ensuring timely resolution of incidents and a high level of customer service. Key Responsibilities Provide Tier 2 desktop and end-user support for Crush Software across Windows and Mac platforms. Troubleshoot hardware, operating system, application, and peripheral issues Install, configure, and maintain desktops, laptops, printers, and mobile devices Resolve incidents and service requests through the ticketing system within defined SLAs Perform user account administration (password resets, access requests, group memberships) Assist with workstation imaging, deployment, and equipment refresh projects Escalate complex issues to network, systems, or security teams when required Document solutions, procedures, and knowledge base articles Provide basic network troubleshooting (connectivity, VPN, Wi-Fi, and printer access) Support onboarding and offboarding activities for employees Maintain asset inventory and equipment tracking Required Qualifications 2+ years of experience in desktop support, IT support, or service desk roles Strong working knowledge of Windows 10/11 and macOS Experience working with Microsoft 365 and common business applications Familiarity with ticketing systems and ITIL-based support processes Experience troubleshooting hardware, peripherals, and remote access issues Strong customer service and communication skills Preferred Qualifications Experience with device management tools (Intune, JAMF, SCCM, or similar) Basic knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP) Experience supporting remote and hybrid work environments IT certifications (CompTIA A+, Network+, or similar) Core Skills and Competencies Troubleshooting and problem-solving Clear and professional communication Time management and prioritization Documentation and attention to detail Ability to work independently and in a team environment Working Conditions On-site and/or remote end-user support Occasional after-hours or on-call support as required Ability to lift and move computer equipment (up to 15 lbs.) Example Performance Measures Ticket resolution time and SLA compliance First-contact resolution rate Customer satisfaction scores Quality and accuracy of documentation

United States

Compétences linguistiques

English

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