ESP Sales Supervisor

One of America's largest retailers is seeking a growth-oriented ESP Sales Supervisor to join their premier in-house Center team. Be a part of a nationwide contact center focused on customer service and sales initiatives!

Responsibilities

• Lead and manage a dynamic team of 15-20 salespeople, steering them towards achieving goals set by senior management.
• Motivate the team to explore new deals, identify prospects, and effectively engage with clients.
• Mentor, coach, and train the team to enhance their effectiveness as sales professionals, aiming to surpass departmental KPI goals.
• Innovate and implement new sales initiatives, strategies, and programs targeting key demographics.
• Develop and impart comprehensive training to agents on effective sales pipeline management.
• Cultivate positive team morale through transparent communication, engaging contests, and constructive issue resolution.
• Provide inspiring sales and professional leadership, fostering a collaborative and high-performing team.
• Collaborate with management to refine strategies and procedures that benefit both employees and customers.
• Assist in promoting internal business channels, such as Lead Generation, for sustained growth.
• Actively participate in identifying additional sales opportunities to maximize team performance.
• Engage with customers as needed, delivering professional and excellent customer service.

Qualifications & Skills

• Property & Casualty Licensed or ability to acquire a Property & Casualty License
• Minimum 2 years of Supervisory/Management experience in the Insurance Field
• Preferred track record of superior performance metrics
• Strong negotiation skills
• Effective decision-making abilities
• Demonstrated leadership skills
• Excellent verbal communication skills and telephone manner
• High proficiency in the use of MS Office Suite and Salesforce