Caesars Rewards Representative

divh2Job Summary/h2pConsistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership./ph2How You Will Create the Extraordinary/h2ulliResponsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications./liliInteracts with all casino related departments./liliPromotes positive customer service./liliResponsible for direct mail inquires to include updating customer account information, but not changing player rating information./liliAssists with the resolution of player complaints and problems./liliHas view only access to E-Promo account information./liliRegular attendance for scheduled work required./liliProvides Family Style Service at all times./liliMay perform other duties as assigned./liliAnalyzes computer information as it pertains to the structure of the Caesars Rewards Club./liliGreeting daily Line Runs and Charters while providing Family Style Customer Service./liliAlways visible and available to listen to guests concerns and quickly attempts to remedy the situation./liliAlways is available to assist with other duties when required to do so, or as directed by the supervisor./li/ulh2What You Will Need/h2ulliMust be at least 21 years of age./liliHigh school education or equivalent required./lili1 year of guest service experience./lili$18.00 Per Hour/liliBi-Weekly Pay Dates/liliPaid Time Off/li/ulh2Job Info/h2ulliJob Identification 82517/liliJob Category Sales and Marketing/liliJob Schedule Full time/liliLocations Horseshoe Baltimore/li/ul/div