Clinical Support Assistant, Pulaski

Basic Function: To assist in the provision of quality health care. Provide clerical support to the clinical team. Assists with clinical procedures as required.

Principal Accountabilities:

• Print chart preps for upcoming appointments for clinical support to update
• Answer phone calls and pages, coordinating communication with team members and patients
• Complete robust calling, appointment confirmations, etc.
• Obtain lab, radiology or other test results as requested by provider
• Assist with task follow-up and closure
• Schedule patient appointments according to guidelines
• Assist with and promote all processes associated with the Coleman initiative
• Promoting Patient Centered Medical Home initiatives
• Any other clinical duties and responsibilities as requested by management and supervision

Requirements

Knowledge/ Education Requirements:

• High school graduate or GED, experience in ambulatory care preferred
• Must demonstrate computer proficiency with Microsoft Suite. EMR experience preferred
• Must possess a willingness to accept direction from providers and supervisors
• Must possess the ability to work well and with compassion in stressful situations
• Must maintain a professional and courteous demeanor with both patients and co-workers
• Must be keenly aware of the importance of confidentiality in all aspects of the position