Service Advisor/Writer

divh2Service Advisor/Writer/h2pCampers Inn RV is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed./ppAt Campers Inn RV, were more than a dealershipwere a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVers Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, were proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve./ppFounded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nations Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us todaytreating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do./ppOur dedication to excellence has earned us national recognition. Since 2010, weve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry./ppJoin Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference./ppWhat We Offer/pullistrongOngoing career development opportunities/strong: Specialized job training, certifications, and professional development, and assistance in continuing education/lilistrongComprehensive health and welfare plan/strong to all full-time employees (30+ hours/week), including:/liulliMajor Medical Insurance/liliDental Insurance/liliVision Insurance/liliLife Insurance (Basic, Supplemental, Spouse, and Child available)/liliEmployee Assistance Program (EAP)/liliPaid Time Off/liliQualified retirement plan (401k) with Employer Match/li/ullistrongFair and competitive compensation/strong/li/ulpEssential Job Functions/pulliIdentifies RV problems and services by listening to customers description of symptoms/liliVerifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions/liliDevelops estimates by costing materials, supplies, and labor; calculating customers payment, including deductibles/liliPrepares repair orders (RO)/liliHandles customer complaints and maintains high customer satisfaction standards/liliPeriodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RVs status/li/ulpQualifications/pulliEducation:/liulliHigh school diploma or equivalent is required/li/ulliExperience:/liulliA minimum of one years RV service experience preferred/li/ulliAbilities:/liulliDemonstrated excellent oral and written communications skills, along with excellent interpersonal skills/liliAbility to work flexible hours, as required is essential. Hours may include, evenings, and weekends/liliAbility to multitask in a fast-paced environment/liliReliable and strong work ethic/liliCommitment to superior customer service/liliAbility to work independently as well as on a team/liliKnowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable/liliAbility to safely handle solvents and chemicals/liliAbility to move RVs of various sizes/liliAbility to reach above shoulders and lift a minimum of 50 pounds/li/ul/ulpCampers Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws./ppThis policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Campers Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time./ppMonday - Friday 8:00am - 5:00pm/p/div