Senior Pre-Processor

Salary Range:  $35.00 To $37.25 Hourly

Full-Time

Location : Severna Park,

Reports To : Branch Manager

Works Directly With : Pre- and Post-Closing Processing teams, Branch Manager and Branch Settlement Officer

Eagle Title is an award‑winning, fast‑paced title company seeking a highly experienced, solutions‑oriented Senior Title Processor.

This role is designed for a top-tier processor who operations with a high degree of independence, consistently delivers clean files, and confidently navigates complex or time-sensitive transactions without reliance on escalation. 

The Senior Pre-Processor served as a resource – managing a full pipeline of files while elevating team performance through expertise, judgment, and proactive problem-solving. This role also operates effectively in a rapidly evolving environment, including the continued adoption of new technologies and AI-driven tools that enhance processing efficiency, accuracy, and client experience.

What Sets This Role Apart

• Independently manages complex, high-risk, or exception-heavy files
• Resolves the majority of issues before escalation is required
• Produces consistently clean closings with minimal post-closing corrections
• Serves as a trusted resource and informal leader to other processors
• Demonstrates deep working knowledge of Maryland-specific title requirements and practices
• Thrives in a high-volume, fast-paced environment with competing priorities
• Demonstrates a high level of adaptability, quickly adopting and effectively utilizing new tools, systems, and workflow enhancements as operations evolve

RESPONSIBILITIES:

File Management & Closing Oversight

• Manage residential title files from inception through closing with a strong emphasis on accuracy, urgency and ownership.
• Independently handles high-volume and complex transactions, including files with tight deadlines or unique challenges.
• Proactively identifies and resolves issues impacting processing, underwriting, or closing without reliance on management intervention. 
• Ensures all files are closing-ready on schedule, with minimal rework required post-closing.
   

Compliance, Accuracy & Risk Management

• Ensure full compliance with contracts, settlement statements, mortgages, deeds, title policies, and ALTA Best Practices
• Exercise advance judgment in reviewing legal and financial documentation
• Maintain strict confidentiality and adherence to security protocols. 
• Verify and manage all monetary amounts to satisfy mortgages, taxes, judgments, and other lien requirements with precision.

Communication & Client Experience

• Serve as a steady, professional point of contact for agents, lenders, buyers, and sellers
• Communicate proactively to prevent delays and manage expectations
• De‑escalate high pressure situations with confidence and professionalism

 Team Leadership & Collaboration

• Act as a go‑to resource for processors, offering guidance and problem-solving support
• Assist in onboarding and mentoring and less experienced processors
• Support team coverage during high‑volume periods or staffing gaps
• Share insights, best practices, and process improvement ideas 

Systems & Task Management

• Maintain accurate and timely updates in (Qualia) 
• Actively manage task lists and work‑in‑progress to prevent delays and overdue items
• Identify recurring issues or bottlenecks and recommend process improvements
   

Quality & Performance Standards 

• Consistently produce files with minimal post‑closing corrections or defects
• Contribute to reduced escalations, improved cycle times and overall team efficiency
• Maintain a high level of accountability for file quality and closing readiness

REQUIRED SKILLS:

• Highly independent, self-directed, and accountable
• Thrives in a fast‑paced, deadline‑driven environment 
• Demonstrates an ability to quickly absorb and operationalize new tools, systems, and workflows, contributing to increased efficiency, accuracy, and scalability as the title industry evolves
• Calm and composed under pressure
• Exceptional attention to detail and critical thinking ability
• Strong communicator with professional presence
• Team-oriented with a willingness to support and elevate others
• 5+ years of senior level experience in residential title processing 
• Demonstrated ability to manage complex transactions independently 
• Strong knowledge of Maryland title practices and requirements
• Proven track record of delivering clean, accurate closings
• Proficiency in Qualia preferred
• Active notary preferred
• Advanced prioritization and time‑management skills
• Forward‑thinking, proactive, and solutions‑oriented
• Demonstrated integrity, teamwork, and reliability

The Senior Pre-Closing Processor is a full-time position with competitive benefits.

Salary Requirements:  $35/hr – $37.50/hr

Benefits: Full suite of benefits including Medical, Health Savings