Member Services Supervisor

Roseville, CA 95678

Salary Range $18.90 - $20.80 Hourly Position Type Full Time Travel Percentage None Category Hospitality - Hotel

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!

POSITION SUMMARY:

This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering and departing the club and when requesting changes to or information about their membership account.

COMPENSATION AND BENEFITS INCLUDE:

• $18.90-$20.80 hourly, based on relevant experience to the role. Full-time hours.
• Full benefits package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership for you and your family.
• Discounts on club products and services.

QUALIFICATIONS:

• Five-star customer service and problem-solving skills.
• Excellent communication and phone skills.
• Highly proficient computer skills; able to learn new software and systems efficiently.
• Experience working for a high-end, high-touch, service-oriented business is a plus.
• Experience leading a team and being a part of a high-performing team.
• Experience working in a fast-paced, multi-faceted, customer-facing position.
• Servant leadership mindset.
• Outgoing, friendly personality with ability to work with and serve all kinds of people.
• Responsible and accountable; self-motivated.
• High energy with a positive outlook.
• Detail-oriented.
• College degree, progress toward a college degree, or equivalent skills gained through experience.