Sales Manager
The City Recruiter Group Ltd
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
À propos
Manchester Office
Up to £42,000 (uncapped comms)
Purpose
As an operational Team Lead, you will manage, motivate and inspire your team of inbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!
Day-to-day responsibilities include but are not limited to the below:
* Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
* Ongoing development planning to drive performance through effective communication and documentation
* Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
* Deliver weekly plans through daily performance & stat reviews
* Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
* Deliver documentation based on the constant coaching and improvement of their team
* All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
* Keep up to date with any campaign/company updates and changes
Key Requirements:
* Must have at least 3 years experience in a management positio...
Compétences linguistiques
- English
Avis aux utilisateurs
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