Inside Sales Representative

Winston Water Cooler is a leading plumbing supply distributor serving contractors, engineers, and project teams across Texas. Our Austin branch supports a fast-growing market where accuracy, responsiveness, and product knowledge directly impact project success.

We're looking to add an Inside Sales Representative who understands how jobs flow, can support customers at a high level, and contribute to growing the business.

This is a core inside sales role responsible for supporting contractors, managing quotes and orders, and handling project-related documentation such as submittals and O&Ms.

You'll work closely with customers, outside sales, and operations to ensure jobs move forward without delays. This role requires attention to detail, strong communication, and a solid understanding of plumbing supply materials.

This is not just order entry, it's about understanding the job, anticipating needs, and supporting customers at a high level.

Key responsibilities include:

• Answering incoming calls and supporting customer inquiries
• Preparing and managing quotes, orders, and pricing
• Entering and processing orders accurately in Epicor Eclipse
• Supporting counter sales as needed during peak times
• Creating and managing submittals and O&M documentation
• Coordinating with warehouse, purchasing, and sales teams to ensure order accuracy and delivery
• Following up on backorders, timelines, and customer needs
• Supporting existing customer relationships and contributing to new business opportunities

What we're looking for includes:

• 35 years of plumbing supply, HVAC, or building materials experience
• Strong understanding of how jobs are built and materials are used
• Experience with Epicor Eclipse, Excel, and submittal tools (SpecBooks preferred)
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Professional communication and customer service mindset
• Familiarity with the Austin market and customer base is a plus

What success looks like includes:

• Accurate, timely quotes and order processing
• Strong support of customer jobs from quote to delivery
• High-quality submittals and documentation
• Reliable communication with customers and internal teams
• Contribution to customer retention and growth

Why Winston Water Cooler:

• Competitive base salary ($60k$85k) + bonus opportunity
• Stable, growing presence in the Austin market
• Opportunity to work on project-driven business
• Team-oriented environment with strong operational support
• Long-term growth within the company

If you know the plumbing supply business and want to be part of a team that keeps projects moving, we'd like to talk.