Access Network Engineer
Wildanet Ltd
- Liskeard, England, United Kingdom
- Liskeard, England, United Kingdom
À propos
Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.
Wildanet, building careers from the Southwest to anywhere.
Job Title: Access Network Engineer
Benefits: Company Pension/ Employee Assistance Programme for you and your family/ Eyecare Vouchers/ Flexible Working / Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed)/ Access to generous discounts on Wildanet Rewards & Recognition Hub
Location: Liskeard with travel across Cornwall & Devon
Salary: £27,000 - £30,000 DOE per annum
Role Purpose: The purpose of the Access Network Engineer role is to support, maintain and upgrade Wildanet’s Fibre to the Premises (FTTP) and Fixed Wireless Access (FWA) network infrastructure connections. The Access Network Engineer supports Wildanet’s customer connections through network monitoring and both in-field maintenance upgrades, and remote deployment solutions to ensure optimum network connectivity at Wildanet’s access network sites.
Main Responsibilities:
Prioritise network maintenance and expansion activities onsite across FTTP and FWA product lines
Technical installation of equipment into telephone exchanges and street cabinets
Configuration of devices and strategic deployment for planned works.
Undertaking fault finding, root cause analysis and resolution activities both onsite and remotely in the NOC
Building and maintaining partnerships with variety of vendors to provide ongoing support and upgrades to deployed hardware.
Adhering to all statutory and company specific health, safety, quality and compliance standards; adopting a zero-accident outlook when completing all routine and day to day works.
Key Activities:
While duties and responsibilities will vary, they typically include:
Undertaking system upgrades and configuration changes in line with company processes
Utilising network monitoring systems and tools ensuring optimal network performance and uptime
Network troubleshooting and fault analysis conducted through physical on site repair or remote access
NOC support including ticket generation, triage and escalation and providing responses to internal and external customers
Conducting testing, installation and maintenance of all network hub sites and devices
Supporting the wider Networks team – NOC/Access/Core with the day to day running of the Networks department, providing expert technical guidance
Liaising with the wider Networks department throughout the fault finding and installation process using various communication tools
Working on a variety of network types and offerings including FTTP, FWA, Copper and Mobile.
Accurate and timely reporting of network uptime, outages, and time to resolution estimates
Escalation of priority faults to the Access Network Manager and Principal Network Engineer in line with issue severity.
Providing subject matter expert advice to the Network Support Technicians when triaging tickets and managing escalations
Effective liaison and communication with internal teams such as; Customer Experience, Core Systems, Complex Solutions and Field Services to effectively resolve network faults.
Providing subject matter expert support and guidance to Wildanet customers
Ensuring information documented on the CRM, workflow processes and knowledge bases are detailed and kept upto date
Ensuring all work is signed off and completed correctly within the specified control processes
Assisting with inventory management, stock control and ordering of equipment as required
Maintaining and developing reports and analytics as required on network uptime, downtime, ticket counts and resolution time.
Ensuring all preparation for upcoming work is completed as per the scope of works, within budget and delivered within the specified timeline parameters
Participation in the departmental on-call Rota, ensuring appropriate levels of cover are in place to deliver our service offering to customers throughout 365 days of the year, on a 24/7 basis.
Providing tier 2 technical support and assistance to cover colleagues on annual leave where required.
Essential Person Specification
Knowledge:
Functional knowledge of internet-based networking protocols
Working knowledge of routers, switches, radio equipment and fibre technologies
ONMSI - Viavi (desirable)
CPE Management (desirable)
OLT Platform Management (desirable)
Ubiquiti Cloud Management (desirable)
Adtran (desirable)
Nokia (desirable)
Eltek (desirable)
Vertiv (desirable)
Skills/Attributes:
Ability to clearly communicate with all colleagues at all levels within the business, both written and verbally
Focused individual with a keen eye for detail
Committed to ensuring customers experience a positive journey achieved through effective customer service
Ability to interpret complex technical issues into understandable terms for non-technical colleagues and customers
Self-motivated and capable of working under own initiative to manage and prioritise workload.
Ability to take responsibility and ownership for individual projects
Hold a positive and inspiring outlook on day to day activities and achieving Wildanet’s vision
Proactive approach to upskilling other teams
Able to work well as part of a small team
Hold a personal interest in evolving technologies
Exposure to ITIL based best practice in Service Operations (desirable)
Experience:
1-2 years industry experience in a networking or telecommunications environment (including ISPs)
Providing technical support to end user customers with their personal equipment such as Wifi and router issues.
Using network monitoring tools
Network cable terminations / CAT / Fibre / DC
Network fault diagnosis and resolution
Support ticket triaging, assigning ticket priority and an understanding of different ticket types
Designing bespoke process flows to ensure optimal day to day working (desirable)
Delivering reports on network uptime, downtime, ticket counts and time to resolution (desirable)
Qualifications:
Good level of Numeracy and Literacy.
CompTIA+ Networks
CCNA / JNCIA (desirable)
Tetra (desirable)
18th Edition Electrical - compliance and safety (desirable)
Circumstances:
A full valid UK driving licence
Ability to work at heights
This role is based at our head office in Liskeard and will involve a combination of field-based working and some office-based remote support.
Core working hours will be within 08:00 – 20:00. Your normal hours of work will be from 9am to 5pm Monday-Friday.
Wildanet provides services 365 days of the year. This role is subject to variable shift rotations and out of hours working. There is an expectation to participate in a 24/7 on-call ROTA within this role.
Compétences linguistiques
- English
Avis aux utilisateurs
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